Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Customer Service Representative, you will be responsible for providing excellent customer service to your clients and manage a range of transactions, while working in a fast-paced environment. Primary duties include:Customer Focus: Respond to customer inquiries, requests and complaints regarding recreation services both in person and over the telephone. Conduct facility tours for new and potential customers. Technical Knowledge and Skills: Accept various payment methods for admissions, program registrations, pass sales, bookings and rentals for the leisure centre using our software system. Process financial transactions, prepare bank deposits and complete cash reconciliation. Safety and Facility Work: Perform lifting and carrying demands for tasks such as setting up and taking down tables and chairs, storage of equipment for public use, parties, bookings and programs. Clean program rooms as required. Provide basic first aid as required and support emergency response. Monitor recreation services activity areas to ensure rules and regulations are followed and a safe environment is maintained.

Qualifications

A High School diploma or equivalency (e.g. GED). At least 1 year of experience in a fast-paced customer service environment. Current Intermediate First Aid certification (equivalent to Standard First Aid, Cardiopulmonary Resuscitation (CPR) level "C", and Automated External Defibrillator (AED)) is required. Experience in cash handling is required. Workplace Hazardous Materials Information System (WHMIS) Training would be considered an asset. Possess excellent customer service skills which demonstrate tact and courtesy when dealing with the public. You have effective communication skills and well-developed decision-making skills. You are a proven team player and have the ability to work independently.

Pre-employment Requirements

A security clearance will be conducted. Successful applicants must provide proof of qualifications.


Union: CUPE Local 38
Business Unit: Recreation and Social Programs

Position Type: 14 Temporary Part-Time (up to 15 months)
Location: Various

Compensation: Pay Grade 5 $31.27 - 41.80 per hour
Days of Work: Daytime, evening and weekend shifts.

Hours of work: up to 19-hours work week.

Audience: Internal/External
Apply By: September 24, 2025

Job ID #: 312603