Job Description

We are seeking high energy,

Customer Service Representative

to respond to calls & make outbound calls, email and chat with customers.

Your mission is to offer support through phone, email, and online chat to customers who have questions about our services. You're literally the voice of the brand, and a strong relationship with our customers starts with you. You will also be a back up for the pool deck representative.

Responsibilities Include:

Answer incoming calls, manage online chat and respond to emails Research required information using available resources Demonstrate empathy while building rapport with customers Manage and resolve customer issues and complaints Process changes, move-ups, orders, forms and applications, according to need Make follow up and outbound calls as needed to follow up on leads Input data into the company computer platform to keep each customer record updated Work with customers to determine their needs and then recommend the right product and services Document call information, complete call logs and reports as requested. Manage, open and optimize classes based on needs of business and instructor availability Provide customer service on the pool deck

Knowledge, Skills and Abilities:

Competent with phone systems and computer programs Excellent English (speaking and writing) Ability to fluently speak French is a plus Able to multi-task and work across multiple screens and systems concurrently
To be a home based agent requires that you are equipped with the following

A PC or laptop 17 inch or larger screen Mouse High speed internet Antivirus software Phone line + headset Quiet work space

Qualifications:

Customer service/sales experience (minimum 1 year) High School education or equivalent Successful completion of the customer service training (online and in person)

Why You Should Apply

Flexible Work schedule Paid birthday off Fun & Professional work environment Be part of a rapidly growing company

Who We are

The British Swim School offers premium water-survival and learn-to-swim lessons out of indoor pools at residential buildings, gyms, community centers and hotels. We teach everyone from 3-month-old babies to adults.

Job Type: Part-time

Pay: $18.00-$19.50 per hour

Education:

Secondary School (required)
Experience:

Customer service: 1 year (required) call center: 1 year (preferred)
Work Location: Hybrid remote in Ottawa, ON