Job Description

JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE
COMPANY: SONOVISION
Are you a rockstar Customer Service Representative looking to make your mark in the world of aerospace? Look no further! We are seeking a dynamic and organized individual to work on our sales admin team. With competitive compensation, great benefits, and a supportive, collaborative company culture, this is the perfect opportunity for someone like you who is ready to take on a new challenge. Apply today and let's build something great together!
Want to know the secret behind our company's success?
At Sonovision we are always exploring new ways to reach our goals. We explore areas outside of our comfort zone and push the boundaries to achieve our goals beyond what we think is possible. We believe it is essential to create an environment where everyone feels listened to, respected and supported. We encourage collaboration and empathy so that we can work together harmoniously and constructively. We hold ourselves to the highest standards and continuously exceed customers expectations.
Where would you fit in?
As a member of the Sonovision Team, the customer service representative has the responsibility of supporting the service team.
A customer service represetative with Sonovision should:

• A College degree in Administration or equivalent or 2 to 5 years of relevant experience.
• Proven front-line Customer Service experience.
• Have experience selling B2B, add on sales, upselling.
• Excellent interpersonal and communication skills (verbal & written).
• Able to maintain solid relationships with external vendors and ensure work is completed according to company schedules and standards.
• Strong PC skills and knowledge of MS Office applications, with emphasis on PowerPoint and Excel.
• Write and speak fluently in English (a requirement due to an international customer base).
• Experience with SAP, publishing, or distribution would be an asset.

The Customer Service Representative is responsible for:

• Manage customer accounts, , including selling new products/services, upselling.
• Respond to customer inquiries by phone, fax, e-mail, and occasionally in person.
• Update and ensure customer database integrity,
• Action customer technical publication orders,
• Coordinate the accurate and timely distribution of technical publications to customers
• Be responsible for accurate and on-time customer invoicing
• Contribute to a continuous improvement culture by developing and implementing enhancements based on lean manufacturing concepts.
• Other duties as assigned

WHAT WE CAN OFFER YOU:

• Remote work opportunities.

• Flexible schedule, based around a core set of hours.

• Training and Development Programs.

• Casual and collaborative work environment.

• 3 Weeks paid vacation.

• Competitive health, dental, and life insurance benefits.

The successful candidate must complete a background check, which will include previous employment reference checks, education verification, and a criminal history review.
SONOVISION is committed to diversity and employment equity in the workplace. Applicants can make their needs known to HR and accommodations are available on request for candidates taking part in all aspects of the selection process.