Job Description

JOB TITLE: CUSTOMER SERVICE REPRESENTATIVECOMPANY: SONOVISIONSONOVISION is a leading international company specializing in technical documentation and engineering services.We are seeking an extraordinary and dynamic individual to join our North America team as a Customer Service Representative and WOW our customers everyday.With our focus on first-class industries and commitment to excellence, we offer an unparalleled opportunity to showcase your skills while being part of a supportive global organization that values its employees.ABOUT US:At SONOVISION, we work on a variety of dynamic projects in industries such as aerospace, defense, transportation, and energy. We believe in pushing the boundaries of excellence and thrive on delivering accurate and comprehensive technical documentation that exceeds industry standards.We understand that our success is driven by our people and prioritize our employees' well-being, personal development, and work-life balance. Through mentorship programs, training initiatives, and a collaborative work environment, we empower our employees and foster career development.As an integral part of the Ortec Group, a global organization with a strong presence in the customer maintenance support field, our extensive network across the globe opens doors for professional growth and cross-cultural experiences.TYPICAL DUTIES OF A CUSTOMER SERVICE REPRESENTATIVE:

• Manage customer accounts.

• Respond to customer inquiries by phone, fax, e-mail, and occasionally in person.

• Update and ensure customer database integrity.

• Action customer technical publication orders.

• Coordinate the accurate and timely distribution of technical publications to customers.

• Be responsible for accurate and on-time customer invoicing.

• Contribute to a continuous improvement culture by developing and implementing enhancements based on lean manufacturing concepts.

• Other duties as assigned.

WHAT WE ARE LOOKING FOR IN A CANDIDATE:

• A College degree in Administration or equivalent or 2 to 5 years of relevant experience.

• Proven front-line Customer Service experience.

• Excellent interpersonal and communication skills (verbal & written).

• Able to maintain solid relationships with external vendors and ensure work is completed according to company schedules and standards.

• Strong PC skills and knowledge of MS Office applications, with emphasis on PowerPoint and Excel.

• Write and speak fluently in English (a requirement due to an international customer base).

• Experience with SAP, publishing, or distribution would be an asset.

WHAT WE CAN OFFER YOU:

• Remote work opportunities.

• Flexible schedule, based around a core set of hours.

• Training and Development Programs.

• Casual and collaborative work environment.

• 3 Weeks paid vacation.

• Competitive health, dental, and life insurance benefits.

The successful candidate must complete a background check, which will include previous employment reference checks, education verification, and a criminal history review.SONOVISION is committed to diversity and employment equity in the workplace. Applicants can make their needs known to HR and accommodations are available on request for candidates taking part in all aspects of the selection process.

Sonovision