Job Description

About the Role

Enterprise Aviation Group is seeking a dependable and detail-oriented Customer Service Representative to support our on-site aviation operations in Oshawa, Ontario. This role supports daily coordination between customers, clients, and operational personnel, ensuring accurate communication, documentation, and service support in a fast-paced aviation environment.

Key Responsibilities

Act as a primary point of contact for customers, clients, and internal personnel Answer and manage a multi-line phone system, including transferring calls and taking messages Process invoices, accept payments, and maintain accurate records Communicate professionally with customers and clients via phone, email, and in person Book rental cars, hotel accommodations, and other travel-related arrangements Relay operational and time-sensitive information to ramp personnel and flight operations staff Perform flight following and flight tracking to monitor aircraft movements Monitor and respond to emails in a timely and professional manner Maintain accurate documentation related to customer interactions and operational activities Assist with general administrative and operational tasks as required

Qualifications & Skills

High school diploma or equivalent Previous customer service or administrative experience Aviation or transportation industry experience considered an asset Strong verbal and written communication skills Excellent attention to detail and accuracy Strong problem-solving skills with the ability to remain calm under pressure Comfortable using multi-line phone systems, email, and computer-based systems Strong organizational and time-management skills Ability to manage multiple priorities in a structured work environment Professional demeanor and commitment to customer service

What We Offer

Full-time, Monday-Friday schedule (8:00 AM - 4:00 PM) On-site position in Oshawa, Ontario Benefits available after one year of employment

Equal Opportunity & Accessibility

Enterprise Aviation Group is an equal opportunity employer and is committed to providing an inclusive and accessible workplace. Accommodations are available upon request for candidates participating in all stages of the hiring process, in accordance with applicable Canadian and Ontario legislation.

How to Apply

Interested candidates are encouraged to apply through LinkedIn or Indeed with an updated resume. Resumes may also be sent directly to Lauren at lpatrick@enterpriseair.ca.

Only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $19.00-$22.00 per hour

Expected hours: 40 per week

Work Location: In person