Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer service. This role involves acting as liaison for most customers and processing sales orders for Kubota Materials Canada Corporation. Multilingual candidates are highly encouraged to apply.

Responsibilities

Prepare quotations by assessing customer inquiries/drawings with respect to established parameters Receive and review purchase orders to confirm quotation and delivery obligations Coordinate customer orders, other than the major orders, through order entry, drawing preparation/approval, engineering, production and shipping to ensure contract obligations are met Review project specifications and inspection requirements for each order and notify departments impacted Review technical problems/inquiries with potential and existing customers, including material selection, casting design, interpretation of specifications and qualifying testing requirements Create business process workflows for orders and input into database Coordinate information on a regular basis with Sales Managers Complete various budget sheets, as required Maintain pricing schedules and costing data and update through customer portal systems Act as a point of contact for customer orders Act as a coordinator for small orders Ensure alignment with the overall Global Sales & Customer Service departmental goals and objectives

Requirements

Grade 12 diploma from a recognized secondary school, or equivalent (e.g. GED) Minimum 2 years working in an office environment, in a Customer Service role Ability to read and interpret blueprint drawings Experience and knowledge of foundry manufacturing processes and welding technology, including non-destructive (NDE) testing principles Excellent organizational skills and attention to detail Proficient computer skills including Microsoft Office Suite Superior interpersonal and communication skills

We thank all applicants for their interest in Kubota Materials, however, only those under consideration will be contacted.

Kubota Materials Canada Corporation is an equal opportunity employer which considers all qualified applicants for employment without regards to race, colour, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, disability. Kubota Materials Canada Corporation prohibits discrimination based on these or any other category protected by law.

Job Types: Full-time, Permanent

Pay: From $52,000.00 per year

Additional pay:

Overtime pay
Benefits:

Company pension Dental care Employee assistance program Extended health care Life insurance On-site parking Vision care
Schedule:

8 hour shift Day shift Monday to Friday
Application question(s):

Please provide the best days/times to reach you by phone.
Education:

Secondary School (preferred)
Experience:

customer service: 2 years (preferred)
Work Location: Hybrid remote in Orillia, ON

Application deadline: 2025-05-27