Job Description

OverviewWe are looking for great people to join our team as Customer Service Agents on contract role. You will proactively identify and offer appropriate solutions that create high customer satisfaction.Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.What we Offer:

• Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
• Office Adress - B-619 Kumpf Dr, Waterloo Ontario N2V 1K8
• Restaurants/Shopping/Amenities within walking distance to the office
• Paid Training
• Pay rate $18 /hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. Thatxe2x80x99s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Teleperformance is an Equal Opportunity Employer, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Visit our careers page to see more career opportunities and learn about us!Qualifications

• High School diploma or GED.
• Fluent English required.
• Satisfactory background check.
• Basic Microsoft Windows skills.
• Solid computer/internet/keyboarding skills. Ability to accurately type minimum 30 wpm.
• Strong work ethic with proven dependability.
• Ability to quickly learn new applications and processes.
• Strong verbal and written communication skills.
• Professional and courteous telephone manner.
• Excellent verbal skills; basic writing skills.
• Able to handle routine and repetitive tasks at varying pace.
• Flexibility to work additional hours as needed.
• Maintain acceptable attendance.
• Available to work full time in Toronto onsite location

Responsibilities

• Work collaboratively as a team with a goal to achieve a high quality standard.
• Work in a high call-volume contact centre answering an average of 100 calls or more.
• Ability to connect with customers through conversations and provide financial solutions.
• Build trusting relationships with customers understanding their needs.
• Proactively offer appropriate solutions that create high customer satisfaction.
• Exercise patience and empathy that resolve customer concerns.
• Identify and maximize opportunities to cross-sell and up-sell to existing customers.
• Adhere to our clientxe2x80x99s policies, procedures and industry compliances.

Teleperformance