Job Description

About us

The Physio Care is a complete care solution for your ROBUST REHABILITATION (TM). Our team of skilled Physiotherapist, Chiropractor, Pelvic floor physiotherapy and Massage therapist provides you with their best knowledge to help aid your recovery.

Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a timely manner. This is a great opportunity to work in a fast-paced environment and contribute to the success of our company.

Responsibilities:

- Communicate with customers via phone, email, and chat to address their inquiries and provide assistance

- Analyze customer needs and recommend appropriate products or services

- Upsell additional products or services to maximize sales opportunities

- Maintain accurate and detailed customer records through data entry

- Handle customer complaints or issues with professionalism and empathy

- Provide information about company policies, procedures, and products/services

- Follow up with customers to ensure their satisfaction and resolve any outstanding issues

Experience:

- Previous experience in customer service or a related field is preferred

- Strong phone etiquette and active listening skills

- Ability to effectively communicate complex information in a clear and concise manner

- Experience with sales techniques and upselling strategies is desirable

- Proficient in data entry and navigating computer systems

We offer competitive pay, comprehensive training, and opportunities for career advancement. If you are passionate about delivering exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Customer Service Representative The Physio Care is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care.

As a Customer Service Representative, you are passionate about your work and perform with a high level of energy, reliability and pride. Customers and coworkers alike look forward to their interactions with you. Your administrative work is thorough, organized and detail-oriented. You have strong computer skills including Microsoft Office and an ability to learn new software applications quickly. You have a solid command of the English language and excellent communication skills. Your work experience demonstrates success in providing customer service and strong administrative support.

Responsibilities include:

Answering the telephone, greeting, and assisting clients

Responding to inquiries and helping clients with problems

Processing incoming and outgoing mail, courier and faxes Providing administrative support under the direction and support of the office manager and clinic director Monitoring and ordering office and clinic supplies Assisting with photocopier/fax maintenance Qualifications: In-person and Telephonic customer service experience, ideally from a medical clinic setting

Understanding of medical terminology is an asset

Health-related educational background is preferredApply today! Visit www.thephysiocare.ca for more information
Job Types: Full-time, Part-time

Pay: $15.00-$23.27 per hour

Benefits:

On-site parking
Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (required)
Work Location: In person