Job Description

Perks of working at Horse Gear Canada and Sensation Ride:

Full-time, 37.5 hours per week (Monday-Friday) Contractor role Hands-on, varied role in a well-established equestrian business Work directly in our Okotoks workshop -- no Calgary commute Be the business owner's right-hand person and keep the ship upright

The Job:

Are you the kind of person who doesn't just wait for problems but jumps in to sort them out before they grow?

Do you live and breathe horses -- and understand exactly what equestrians are like (the good, the bad, and the sometimes difficult)?

Horse Gear Canada and Sensation Ride is looking for a knowledgeable, confident, and quick-thinking

Customer Service Specialist

to join our team. This role isn't just answering the phone and responding to emails -- you'll be the first point of contact for our customers, handling tricky situations with calm professionalism, and guiding clients through

complex custom saddle orders

where every option matters.

This role is ideal for someone who thrives in a busy, no-two-days-the-same environment and can be relied upon to think on their feet, solve problems, and support the business owner by keeping everything on track.

What you'll be doing:

Answering customer phone calls, emails, and messages Guiding customers through detailed custom saddle orders with multiple options and considerations Handling customer complaints and finding solutions before they escalate Coordinating orders, returns, and exchanges Supporting the business owner with day-to-day admin and operations Keeping things running smoothly in the workshop and helping out where needed

The Right Fit:

MUST have strong equestrian knowledge and experience (if you don't know what hoof boots or a swinging fender is, this isn't the role for you) Previous customer service experience is essential Computer literacy is a must, Word, Excel, someone who can find their way around a complex spreadsheet Able to manage complex product details and explain them clearly to customers Calm under pressure and confident dealing with conflict Proactive problem-solver who doesn't need their hand held Strong communication and organisation skills Based in or near Okotoks and able to work onsite full-time

About Us:

At Horse Gear Canada, we supply quality equestrian products and services to horse people across the country. We're a small, hardworking team, passionate about horses and about making life easier for riders. Things move fast around here, it can be chaotic at the best of times, and we're looking for someone who can step up and help keep everything on track.

Pay:

$23-25/hour as a contractor

Schedule:

Full-time, 37.5 hours per week, Monday-Friday, onsite in Okotoks

Job Types: Full-time, Permanent

Pay: $23.00-$25.00 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress On-site parking
Ability to commute/relocate:

Okotoks, AB: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 3 years (preferred)
Work Location: In person