Job Description

Duties
We are looking for someone to join our team who has a flexible schedule that can work between anywhere from 12pm-8pm Monday-Friday.

As a Customer Service Representative, you will be responsible for providing exceptional service to our patients as part of a specialty program team. Your duties will include:

Follow-up with customers through phone, text and/or email. Answering incoming customer inquiries via phone, email, or chat Maintaining a positive, empathetic, and professional attitude toward customers at all times. Calling, screening and booking appointments Acknowledging and resolving patient concerns Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support
Skills
To excel in this role, you should possess the following skills:

Excellent verbal and written communication skills in English Proficiency in data entry and computer systems Multilingual or bilingual abilities, particularly in French, are desirable Strong customer service skills with the ability to empathize and provide solutions
If you are a motivated individual who enjoys interacting with customers and providing top-notch service, we would love to hear from you. Apply today to join our dynamic team!

Job Types: Full-time, Part-time

Pay: From $17.20 per hour

Benefits:

On-site parking Paid time off
Work Location: In person