Job Description

We are currently seeking a motivated and detail-oriented

Customer Service Representative (CSR)

to work directly under a Senior Broker and support our daily operations.

Key Responsibilities:

Assist the Senior Broker in managing client files, policy renewals, and documentation. Communicate effectively with clients to address inquiries, provide updates, and ensure a high level of customer satisfaction. Handle administrative tasks such as data entry, policy updates, and record management. Coordinate with insurance providers to process applications, endorsements, and claims. Maintain accurate client records and ensure compliance with industry standards. Support the brokerage team in day-to-day office operations.

Qualifications:

Excellent verbal and written communication skills in

both English and Hindi

(required). Strong interpersonal skills with a customer-focused approach. Proficient in computer applications including Microsoft Office and general admin tools. Ability to multitask, prioritize, and manage time efficiently. Previous experience in an insurance or administrative role is an asset but not mandatory. Positive attitude, willingness to learn, and attention to detail.

Why Join Us:

Opportunity to grow and learn under an experienced Senior Broker. Supportive and professional work environment. Competitive salary and room for career advancement.

How to Apply:

If you meet the above requirements and are ready to start a rewarding career in the insurance industry, please submit your resume via Indeed or @ ritesh@vivarecruiters.com

Job Types: Full-time, Permanent

Pay: $35,330.62-$36,839.59 per year

Benefits:

On-site parking
Ability to commute/relocate:

Oakville, ON L6H 5V1: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required)
Work Location: In person