Job Description

As a Customer Service Representative, you are responsible to provide outstanding service to our client's customers by; scheduling deliveries, handling general inquires, addressing concerns/issues, listening to complaints, troubleshooting problems, and communicating necessary information to our delivery crews.

A typical day would include:

Contacting customers to schedule/reschedule deliveries. Communicating information to delivery crews. Verifying status of deliveries with drivers and keeping customers updated Responding to customer/vendor queries regarding the status of their orders Working alongside dispatch to accommodate customer requests De-escalating situations by providing workable alternatives that satisfy the customer Taking accurate notes of conversations with customers/vendors and keeping our system updated on any and all changes to their order status. General data entry: entering customer orders into our delivery system, filling out order completion spreadsheet
Requirements

At least 18 years of age or older Strong computer knowledge and skills Ability to calmly provide conflict resolution and navigate frustrated customer situations Ability to enter and schedule orders while taking inbound calls. Ability to work full-time hours. Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), listen with auditory acuity, type, read, multi-task, and concentrate for prolonged periods.
Job Types: Full-time, Permanent

Job Type: Full-time

Pay: $22.00-$25.00 per hour

Benefits:

Dental care Extended health care Life insurance Paid time off Vision care
Education:

Secondary School (preferred)
Experience:

customer service: 1 year (required)
Work Location: In person