Job Description

Position Information

Title

Customer Service Representative

Job Status

Regular Full Time

Position Overview

The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be "The Healthiest Small City in the World", with five key priorities to be a City for People, a Resilient City, a Vibrant City, a Connected City and a Prosperous City.

The City's Planning, Development & Real Estate department is looking for two (2) regular full-time Customer Service Representatives to join their team.

Responsibilities

In this position, you will be the primary point of contact greeting and assisting the public at City Hall through in-person interactions, phone calls and email correspondence. You will deliver exceptional customer service by responding to a wide variety of inquiries related to City operations, services, programs, events, bylaws and regulations. This includes making appropriate referrals, researching information when required, and ensuring inquiries and requests are handled in a timely, accurate and courteous manner. You will also receive service requests related to streets, sanitation, water and sewer programs; process applications for licenses and facility bookings; redirect permit applications to the appropriate staff; and follow up on referred calls to ensure completion of outstanding requests. In addition, you will provide assistance related to billings, customer accounts, property taxes, homeowner grants, licenses and permits, and receive and process payments for a variety of services. Other responsibilities include sorting and opening incoming mail, preparing outgoing mail including registered items, maintaining departmental records and files, and performing routine clerical and typing duties.

Requirements

The ideal candidate will have related customer service experience, preferably in a municipal setting, along with considerable knowledge of City operations, services, programs, bylaws, policies and procedures, or an equivalent combination of training and experience. You will have proficiency in modern office practices, document management systems and software applications related to the work. Strong interpersonal and communication skills, the ability to handle inquiries and complaints with tact and diplomacy, the ability to work under pressure, and accuracy in performing cashiering and clerical duties are essential to success in this role.

Compensation

$29.48 - $34.63 per hour
(Pay Grade 15 - January 2024 rates)

Hours of Work

The City of North Vancouver currently works on a compressed work schedule of 8:30 am to 5:00 pm, Monday to Friday, with one scheduled day off (Monday or Friday) approximately every 3-week scheduling cycle.

Additional Information

Shortlisted candidates may be required to complete standardized tests or exercises to demonstrate their applicable skills and knowledge.

How to Apply

If you are passionate about making the City of North Vancouver an even greater place to live, work and play, apply on-line through the Career Portal at

www.cnv.org

by Thursday, January 1, 2026.

We are committed to being an inclusive employer--one that reflects the diversity of our community and values the unique contributions of each person. Guided by our core values and Council's vision for an open and inclusive city, we work to create respectful, safe, and accessible workplaces. We regularly review and improve our hiring practices to help identify and remove barriers. Through ongoing learning, we continue to address any that remain.

We welcome applications from all qualified candidates. If you need an accommodation during the selection process, or are having trouble completing or submitting your application, please contact us at

hr@cnv.org

. We're here to support your full participation.



We respectfully acknowledge that we live and work on the traditional and unceded territories of the S?wx? wu7mesh Uxwumixw (Squamish Nation) and s?lilw?ta? (Tsleil-Waututh Nation). The City of North Vancouver is committed to Reconciliation with these Nations, who have lived on these lands since time immemorial.