Job Description

Looking to expand your experience and grow your career with an amazing organization?

Flaman Sales

has a great opportunity for you!!!! Our

Nisku, Alberta location currently has an opening within our service department for an enthusiastic, friendly and motivated

Customer Service Representative !!!

Flaman

offers

advancement opportunities within the company, competitive compensation, excellent benefits, RRSP matching plan, great company culture, an on-site gym and

three (3) weeks vacation !!

At Flaman, we value the importance of building strong relationships with our customers as well as within our team. We have a strong customer service focus and believe in making things better, one customer at a time.

Primary Responsibilities include (but are not limited to):

Create strong and lasting relationships with our customers and co-workers Complete required paperwork with accuracy according to company policies, procedures and protocols Provide excellent customer service to both internal and external customers Respond to customer inquiries and requests in person, over the phone, via email and internal text message system Remain up-to-date on product knowledge and services Offer your expertise and knowledge on service and repairs, agriculture and trailer equipment Provide written estimates, prepare invoices and collect payments Schedule appointments for services and repairs Create PO's Open/close work orders Follow-up with customers Process equipment damage, insurance and warranty claims Ensure that all administrative functions within the warranty department are carried out in accordance with company policy. Maintain regular communication with Divisional Manager Collaborate with and support internal departments (rentals, sales, parts and the shop) Assist in maintaining a welcoming, organized and clean workplace and showroom Use safe work practices to ensure safety of all staff, vendors and customers Other tasks and administrative/clerical duties as required Overtime may be required during busy season

Skills and Qualifications:

Recognize the importance of building strong, lasting relationships with customers, vendors and co-workers Proficient with technology, computer applications, including Microsoft Office and other industry specific software programs Previous experience within service department Familiarity with mechanical and agricultural equipment (considered an asset) Must be accountable, reliable and possess good problem solving skills Capable and confident individual focused on customer service Self-motivated and results-oriented Organized with ability to balance priorities using good time management Strong attention to detail with excellent follow-through Upbeat, positive, team-oriented in nature Ability to safely lift heavy products, up to 50lbs on your own Good communication skills, both verbal and written. (Fluent in English) Have great work ethic and eager to learn new things Valid Class 5 driver's license, clean drivers abstract and satisfactory criminal record check
If you are a positive "go-getter" who feels that you'd be a great addition to our team, and you share in our belief of "People working together, Doing what is right, Making a difference",

be sure to apply today

!!!

We are an equal opportunity employer, committed to workforce diversity. We thank all applicants for their interest in this position, however, only candidates selected for interviews will be contacted.

Job Type: Full-time

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance On-site parking RRSP match Store discount Tuition reimbursement Vision care
Ability to commute/relocate:

Nisku, AB T9E 8A2: reliably commute or plan to relocate before starting work (required)
Experience:

customer service and warranty administration: 1 year (preferred)
Work Location: In person