Job Description

COMPANY BACKGROUND:

Cafe Barista is an artisan roaster established in Montreal since its creation in 2004. We prepare our coffee blends with a lot of love according to the oldest Italian tradition. The company has nearly 500 commercial customers and a large community of consumers throughout Quebec and other regions. We have developed a unique business model that we are proud of, where the consumer and our customers are at the center of the coffee experience.

POSITION SUMMARY:

The Part Time Customer Service Representative is responsible to assist residential and commercial customers in answering their questions and concerns regarding their online coffee orders. The key success factor in this role is to quickly and accurately process all customer orders and create invoices through our systems, while maintaining a positive customer experience and contributing to a dynamic team environment.

ROLE SPECIFIC RESPONSIBILITIES:

Customer requests are answered quickly and accurately, ensuring a positive experience for the customer. Print residential orders daily and process all commercial customer orders Update various internal monitoring data Support Administrative Operations Team
o Convert purchase orders (POs) from "major clients" (Metro, Sobeys, CDL) into invoices

o Coordinate pallet shipments with carriers (JF Breault and JPS)

o Create machine invoices (retrieve serial numbers, coordinate pallet assembly with the production team)

o Convert equipment quotes into invoices

Assist Customer Service when the order workload is too high:
o Perform B2B invoicing via phone or email

o Process payments through Moneris

o Register new B2B clients on Shopify

o Open B2B accounts on QuickBooks Online (QBO) (follow up with sales)

o Handle invoicing, orders, and order preparation when the B2B client is on-site

o Fill out the daily orders summary table

o Process D2C orders every morning

o Answer all customer inquiries via phone and email regarding subscriptions/concerns and resolve issues

SKILLS AND QUALIFICATION:

Excellent customer service skills and ability to solve problems, providing positive solutions for customers.

Proficient in MS Office, and preferred experience in Shopify, QuickBooks, Shipstation, etc.

Excellent problem-solving, organizational, and communication skills.

Ability to work flexible hours, including weekends or shifts, as needed.

Bilingual in both English and French, verbal and written.

COMPANY BACKGROUND:

Cafe Barista est un torrefacteur artisanal etabli a Montreal depuis sa creation en 2004. Nous preparons nos melanges de cafe avec passion, selon la plus ancienne tradition italienne. L'entreprise compte pres de 500 clients commerciaux et une vaste communaute de consommateurs au Quebec et ailleurs. Nous avons developpe un modele d'affaires unique dont nous sommes fiers, ou le consommateur et nos clients sont au coeur de l'experience cafe.

POSITION SUMMARY:

Le/la representant(e) du service a la clientele a temps partiel est charge(e) d'aider les clients residentiels et commerciaux en repondant a leurs questions et preoccupations concernant leurs commandes de cafe en ligne. La cle du succes dans ce role est de traiter rapidement et avec precision toutes les commandes des clients et de creer les factures a l'aide de nos systemes, tout en assurant une experience client positive et en contribuant a un environnement d'equipe dynamique.

ROLE SPECIFIC RESPONSIBILITIES:

Les demandes des clients sont traitees rapidement et avec precision, garantissant ainsi une experience positive pour le client. Imprimer quotidiennement les commandes residentielles et traiter toutes les commandes des clients commerciaux. Mettre a jour diverses donnees de suivi interne. Soutenir l'equipe des operations administratives :
o Convertir les bons de commande des principaux clients (Metro, Sobeys, CDL) en factures.

o Coordonner les expeditions de palettes avec les transporteurs (JF Breault et JPS).

o Creer les factures des machines (recuperer les numeros de serie, coordonner l'assemblage des palettes avec l'equipe de production).

o Convertir les devis d'equipement en factures.

Aider le service client en cas de surcharge de travail :
o Facturer les clients B2B par telephone ou courriel.

o Traiter les paiements via Moneris.

o Enregistrer les nouveaux clients B2B sur Shopify.

o Ouvrir des comptes B2B sur QuickBooks Online (QBO) (assurer le suivi des ventes).

o Gerer la facturation, les commandes et leur preparation lorsque le client B2B est sur place.

o Remplir le tableau recapitulatif des commandes quotidiennes.

o Traiter les commandes D2C chaque matin.

o Repondre a toutes les demandes des clients par telephone et courriel concernant les abonnements et resoudre les problemes.

SKILLS AND QUALIFICATION:

Excellentes aptitudes en service a la clientele et capacite a resoudre les problemes en proposant des solutions positives aux clients.

Maitrise de la suite MS Office et experience souhaitee avec Shopify, QuickBooks, ShipStation, etc.

Excellentes aptitudes en resolution de problemes, en organisation et en communication.

Disponibilite pour travailler selon un horaire flexible, incluant les fins de semaine et les quarts de travail, au besoin.

Bilinguisme anglais-francais (oral et ecrit).

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 24 per week

Benefits:

On-site parking
Work Location: In person