Job Description

International trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and warehouse teams.

Main Responsibilities:

Respond to existing and prospective inquiries to house accounts, customers and Sales Representative Provide superior B2B customer service (incoming calls, emails, and new quotes) Provide knowledgeable answers to questions about products, pricing, availability and understand each customer's needs Update existing customer database, to ensure all communications are logged and identified Coordinate communication strategy for Sales Representative and marketing

About you:

Excellent organizational and time-management skills Excellent communicator and listener Proven ability to effectively manage multiple projects and priorities Excellent email communication and note taking Self-motivated and collaborative

Qualifications:

Previous experience (2-5 years) with B2B Customer service, inbound sales roles Previous experience in Retail hardware and/ or Industrial distribution channels Must be bilingual and be proficient in French and English Good knowledge of MS (Word, Excel, PowerPoint) Experience in project management and Sales CRM Team player with excellent interpersonal skills

Schedule:

9 am to 5 pm 75% desk position (no remote working), 25% on-site with VP

Working at Condor ...

Friendly and dynamic team Casual dress code Laid back culture Growth opportunities Competitive salary On-site parking

Location:

Company located at the corner of Notre-dame street East and highway 25 service road. Accessible by public transportation.

Metro L'Assomption and bus #33 or Metro Langelier and bus #22

Starting date:

as soon as possible
Job Types: Full-time, Permanent

Pay: $17.00-$22.00 per hour

Benefits:

Paid time off
Application question(s):

Do you live in Montreal ?
Location:

Montreal, QC H1N 3T3 (required)
Work Location: In person