Job Title: Customer Service Representative - Wholesale Department: Supply Chain Looking to unbox your full potential? STEP UP with the ALDO GROUP. WE\'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING The ALDO Group has been on this journey for over 50 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future with kindness. The ALDO Group is committed to diversity and inclusion, not only now, but for the long term. We strongly encourage people who are Aboriginal, racialized, have disabilities, come from gender and sexually diverse communities and/or have intersectional identities to apply for employment with us. At ALDO Group, we will always strive to take steps to create a diverse and inclusive work environment that promotes equal opportunity and accountability.#WeAreALDO STEP UP EXPERIENCE

• Recognition programs to showcase your talent!
• To be part of a company that takes a stand on issues affecting people, the environment, and our partners
• Summer Fridays (because Summer is for fun)
• Purchase discount on merchandise sold in all our divisions.
• Family & Friends events with discounts on our products
• Subsidized cafeteria & daycare
• Subsidized public transportation and free parking
• On-campus gym with access to a trainer
• Flex schedules and telecommuting
• Sick days
• Attractive total compensation!

YOUR ROLE As part of the Demand Management team, the Operations Coordinator is responsible for entering and managing all wholesale customer orders for the Aldo/APS Brands. We aim to ship On Time and with the highest level of accuracy to our customers, while providing visibility of issues and delays to our internal teams. We are looking for a motivated, curious & organized associate to join this team.

• Processes & monitor wholesale customer outbound orders in SAP
• Maintain an accurate order-book and provide visibility to internal and external stakeholders, using SAP & BI tools, and various ad-hoc Excel reports, as required
• Understand and manage specific customer requirements with regard to delivery SOP
• Closely monitor customer order book to ensure demand is captured for production
• Communicate with DC & logistics teams to understand delays and minimize impact to customers
• Work closely with the Account Management team to ensure outbound order accuracy and on time fulfillment
• Provide Best In Class service by responding to customer enquiries clearly and efficiently, confirming all orders issues and delays
• Maximizes sales opportunities by answering product and operational enquiries and suggest products where applicable
• Research and resolve discrepancies, customer claims and other issues as necessary

DO YOU HAVE THE PROFILE WE\'RE LOOKING FOR?

• Positive attitude, curiosity and adaptability are essential
• Ability to work in both French and English, as communication with local and global partners is required
• Must possess excellent organizational skills
• Must be comfortable in Microsoft Office suite and excited to learn new software systems as needed
• Must be able to process and manipulate large amounts of data with accuracy
• Effective communication skills essential
• Willing to support team member as required
• Previous customer service experience in a wholesale environment preferred
• SAP experience preferred

Don\'t wait any longer: STEP UP with us. We want to meet you! WANT TO KNOW MORE ABOUT US? HERE ARE SOME FUN FACTS. Present in more than 100 countries, the ALDO Group has established itself with strong brands: ALDO/ALDO Accessories, Call it Spring and Globo. Guided every day by its purpose \xe2\x80\x9cA journey to create a world of love, trust and belonging\xe2\x80\x9d, the organization is simply unique. What makes our culture so one of a kind is our people\xe2\x80\x99s passion for innovation, excellence, craftsmanship, entrepreneurship and diversity, as well as their empathy and friendliness. In addition, our associates all have an insatiable curiosity! Job Requirements:

• Positive attitude, curiosity and adaptability are essential
• Ability to work in both French and English, as communication with local and global partners is required
• Must possess excellent organizational skills
• Must be comfortable in Microsoft Office suite and excited to learn new software systems as needed
• Must be able to process and manipulate large amounts of data with accuracy
• Effective communication skills essential
• Willing to support team member as required
• Previous customer service experience in a wholesale environment preferred
• SAP experience preferred

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Job Snapshot

Employee Type

Full-Time

Location

Montreal, Quebec (Onsite)

Job Type

Admin - Clerical, Entry Level, Supply Chain

Experience

Not Specified

Date Posted

06/21/2024