Job Description

We are seeking to fill the permanent position - customer service at our Moncton branch, a division of Richelieu Hardware.

We are looking to fill a permanent position of

Customer Service Agent

at our Moncton Branch of Richelieu Hardware Ltd who will contribute to the fulfillment of our commitment to provide superior service to our customers.

More specifically, your main tasks will consist of:

Answer customer inquiries at our service counter in person or by phone. Promote Richelieu's products and services. Enter and process orders. Monitor and advise customers of product information, availability and delivery status. Perform general office duties and provide administrative to the branch supervisor as required.

Job Qualifications:

A natural disposition to provide exceptional customer service. An aptitude to quickly develop and communicate expert product knowledge. An ability to perform in a fast pace environment. A background in the woodworking industry would be helpful but not necessary. Must be bilingual. Knowledge of MS Office.

Who are we?

Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products. Our customers - More than 120 ,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, residential and commercial woodworkers, and hardware retailers including renovation superstores. Our team - 3 000 people, close to half of whom focus on sales and marketing, and more than 50% of whom are Richelieu shareholders.

What we are offering

A Canadian flagship:

As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.

A mature and stable company:

With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.

Continuous growth:

With strong financial health, our business is constantly expanding, opening future opportunities for all.

Competitive compensation:

We offer competitive base compensation based on the market.

Opportunity to become a shareholder:

We believe in the involvement of our employees and offer them the opportunity to become shareholders.

Work-life balance:

We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.

Quality products:

We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.

Opportunity to grow:

We encourage career opportunities and continuing education for the professional development of our employees.

Are you interested in this position?

We invite you to visit our corporate website at

Language | Recruitment

in order to submit your application.