Job Description

Department / Branch:

Mississauga Branch

Reports to:

Branch Manager and Operations Officer

Employment Type:

Full-Time, Permanent / Contract

Location:

25 Watline Ave, Mississauga, ON L4Z 2Z1

Responsibilities:

Provide quality customer service to new and existing clients; Complete customer transactions in a courteous, accurate, and timely manner; Process counter transactions in a way that meets customer expectations; Identify sales opportunities and refer them to the sales team for follow-up and closure to meet business goals set by the Branch; Provide administrative support to Customer Relation Representatives and the Operations Officer.

Qualifications:

Minimum of post-secondary degree or College Diploma in Finance, Economics, Accounting, Business Administration, or a related field. A higher degree is an asset; Minimum of one years of customer service or cashier experience. Banking experience is an asset; Strong communication and interpersonal skill; Strong verbal and written communication skills in English and Chinese to effectively perform the responsibilities of the position. Verbal Cantonese skills are considered an asset; Excellent attention to details; Willingness to learn and self-motivation to support the team; Ability to work under pressure to meet deadlines and handle difficult situations; Demonstrated effectiveness in achieving work accuracy on the first attempt; Strong common sense and patience, especially when addressing customer requests and inquires; Proven adherence to bank policies and procedures.
Job Types: Full-time, Permanent, Fixed term contract

Benefits:

Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance Tuition reimbursement Vision care
Application question(s):

Are you able to deliver services in both English and Chinese with work proficiency?
Education:

Secondary School (preferred)
Experience:

Customer Service or Cashier: 1 year (preferred)
Work Location: In person