Job Description

The Role

Globex Logistics Inc. is a dynamic and fast-growing freight forwarding and logistics company, committed to delivering seamless shipping solutions to our global clients. We are looking for a detail-oriented and experienced

CSR

to join our operations team and support our day-to-day transportation operations.

Key Tasks and Responsibilities

Manage incoming customer inquiries via phone and email, ensuring timely responses. Order entry and customer management. Communicate effectively with customers regarding shipping and receiving updates. Analyze customer needs and provide appropriate solutions. Track and trace shipments, providing regular updates to customers Generate and manage necessary shipping documentation (BOLs, PODs, etc.) Handle customer inquiries and complaints, providing timely and professional resolutions. Perform other duties as assigned to support the operations team.

Minimum Education and Experience Requirements

:

Bachelor's degree is a must Minimum 2 years of experience in Customer Service, preferably in logistics or freight forwarding Proficiency in Microsoft Office. Strong verbal and written communication skills to interact professionally with customers and carriers. Strong problem-solving skills and the ability to think quickly in fast-paced situations. Ability to work independently as well as part of a team Ability to work under pressure and meet tight deadlines
Job Types: Full-time, Permanent

Pay: $40,000.00-$42,000.00 per year

Education:

Bachelor's Degree (required)
Experience:

Customer service: 2 years (required)
Work Location: In person