Job Description

Job Summary

We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the first point of contact for our customers, providing exceptional service through various communication channels. Your primary responsibilities will include addressing customer inquiries, processing data entry tasks, and supporting sales initiatives. Strong English skills in English are highly valued to effectively assist client base. The ideal candidate will demonstrate strong communication skills, analysis abilities, and a passion for delivering outstanding customer experiences.

Responsibilities

Handle incoming customer inquiries via phone, email, and chat with professionalism and courtesy Perform accurate data entry to update customer records and transaction details Assist customers with product information, order processing, and troubleshooting issues Utilize analysis skills to identify customer needs and recommend suitable solutions or products Engage in upselling and sales activities to promote additional services or products Maintain excellent phone etiquette and communication skills to ensure positive interactions Support team efforts in achieving customer satisfaction goals and resolving complaints promptly Collaborate with other departments to ensure seamless service delivery

Qualifications

Proven experience in customer service or related roles is preferred Strong data entry skills with attention to detail and accuracy Bilingual proficiency in English and French is highly desirable Excellent communication skills, both verbal and written Demonstrated analysis skills to assess customer needs effectively Experience in sales or upselling techniques is a plus Ability to handle multiple tasks efficiently in a fast-paced environment Knowledge of customer service best practices and phone etiquette Strong problem-solving abilities and a positive attitude toward helping others
Job Type: Full-time

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events On-site parking
Experience:

Customer service: 2 years (required)
Work Location: In person