Job Description

Description
Our client in Hamilton Ontario who is a large insurance services provider is looking for a Customer Service Representative to join their team! This position is great for recent grads!
This position features:
-Salary: $45,000/year-$48,000/year
Company offers:
-Extensive training
-Paid sick and vacation days
-Excellent benefit package
-RRSP contribution
-Downtown location
-Annual bonus
-Will pay for continuing education
Hours: Must have full availability between the hours of Monday-Friday 8:00am-8:00pm. Will have to train for 4-6 weeks full time in office & then will switch into fully remote!
After training is completed they will work fully remotely.
Employment Type: Full time permanent
RESPONSIBILITIES:
Provide the highest level of service to our Travel Insurance customers
Respond to customer inquiries regarding our various travel policies, in a timely and professional manner
Analyze and rectify customer concerns using established procedures
Use computer systems to access, document, and confirm customer information
Develop a solid understanding of our travel policies
Fulfill customer needs to ensure customer satisfaction
Additional administrative or project duties
MINIMUM QUALIFICATIONS
Education: post-secondary education in Commerce, Finance, Accounting or Business highly preferred
2-3 years minimum of previous customer service experience working in a call center environment with a mixture of customer service & administrative tasks is required
Skills, Knowledge, Experience:
Excellent verbal and written communication skills
Strong working knowledge of MS Office
Demonstrated commitment to customer service philosophy
Ability to handle difficult or irate calls
Excellent interpersonal skills and team oriented
High attention to detail
Knowledge of travel insurance is a plus
Must be flexible to work between 8:30am and 8:00pm Monday to Friday, including statutory holidays
Apply to this great opportunity today! This is currently for an active job opportunity.

Skills Required