Customer Service Representative Job in The Reynolds and Reynolds Company

Customer Service Representative

Mississauga, ON, CA, Canada

https://ca.mncjobz.com/company/the-reynolds-and-reynolds-company

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Job Description

We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities:

Handle incoming calls and emails from internal and external customers Communicate with customers to gather information and learn about their needs and expectations Resolve customer issues as received, or submit a ticket for additional research Research and troubleshoot customer tickets Monitor individual workload and prioritize responsibilities Train/share knowledge with team members Use of time for learning, growth, and development

Working Conditions:

Repetitive office tasks (computer usage) Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift * May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

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