Job Description

Are You Ready for an Exciting Adventure with Excess Baggage?

Do you love coming to the airport and meeting people from all over the world? Are you someone who thrives on delivering top-notch customer service, solving problems on the fly, and making sales with a smile? If so, we want YOU to join our team!

Shift Hours:

Morning Shift: 5 am - 1 pm*

Afternoon Shift: 1 pm - 9 pm*

Evening Shift: 3 pm - 11 pm*

Note: Flexibility is key! You must be able to work all shifts at least once a week.

What You'll Do:

Zoom through processes: Help our customers in a fast-paced, dynamic environment.*

Chat and email like a pro: Communicate effectively with customers via phone and email.*

Be the problem-solving hero: Tackle customer issues and provide the best possible solutions.*

Share your wisdom: Offer knowledgeable answers and spot-on recommendations.*

Handle inquiries with ease: Respond to customer shipping inquiries with confidence and care.*

Sell with flair: Use your sales skills to recommend and sell our services, ensuring customers get the best deals and solutions for their baggage needs.*

What We Need from You:

Education & Experience: A high school diploma or equivalent with 2+ years of relevant experience.*

Sales Savvy: A talent for sales, with a knack for understanding customer needs and making persuasive recommendations.*

Passion for Service: A burning desire to provide the best possible experience for our customers.*

About Us:

Excess Baggage Company is the go-to name for airport and rail station baggage services. We've been making travel easier for over 30 years, offering baggage storage, shipping, and more to travelers worldwide.

We operate left luggage storage facilities at major airports and rail stations across the UK, and in premier locations in countries like Spain and Canada. Plus, we manage over 50,000 luggage shipments to and from 220 territories and countries each year!

Job Types: FTPT Customer Service Associates

Perks and Benefits:

On-Site Parking: Convenient and hassle-free.*

Paid Time Off: Because everyone needs a break.*

Schedule:

8-hour shifts*

Location:

Mississauga, ON: Must be able to reliably commute or plan to relocate before starting work.

Education:

Secondary School (preferred)*

Experience:

Customer Service: 2 years (preferred)*
Sales: 2 years (preferred)*

Shift Availability:

Day Shift (required)*
Night Shift (required)*

Work Location:

In-person*

Industry

Consumer Services
Employment Type

Full-time

Job Type: Part-time

Schedule:

8 hour shift Day shift Evening shift Holidays Monday to Friday Morning shift Night shift Weekends as needed
Experience:

Customer service: 1 year (required)
Work Location: In person