Job Description

Are you seeking a role where your contributions directly shape the spaces people cherish? Join a company that has been a cornerstone in the Canadian flooring industry for decades, dedicated to delivering exceptional products and fostering a culture rooted in integrity and excellence.
Why Join This Organization?

• Legacy of Trust - With an enduring and storied history, our client has built a reputation for reliability and quality in the flooring distribution sector.
• Core Values - The organization operates on principles of integrity, excellence, simplicity, responsiveness, humility, and fun, ensuring a workplace that values ethical practices and continuous improvement.
• Collaborative Environment - Employees are part of a team that emphasizes character, competence, and chemistry, enabling the company to meet and exceed expectations consistently.
• Customer-Centric Approach - Feedback from clients highlights the company's commitment to exceptional customer service and product satisfaction.

What You Can Expect:

• Professional Growth - Opportunities to develop your skills and advance your career within a company that values employee development.
• Meaningful Impact - Your work will contribute to creating beautiful spaces that enhance people's lives.
• Supportive Leadership - A management team that is approachable and invested in the success of its employees.
• Inclusive Culture - A workplace that celebrates diversity and encourages collaboration across all levels.

Compensation
A competitive compensation package is on offer, with a base salary of $40,000.
The Opportunity
Are you a passionate and personable professional with a natural ability to communicate, connect and help others? This is your opportunity to join a dynamic and collaborative team where your work directly impacts customer experience, operational efficiency, and bottom-line success.
Position Description
Our client is seeking a Customer Service Representative - a pivotal role that blends both in-person and virtual client communications. You'll play a key part in managing the customer experience, order taking and assisting customers at the facility.

• Proven ability to answer telephones, reply to emails and manage Teams calls, all within a call center environment
• A willingness to be in-office, Monday to Friday
• Manage customer inquiries, providing research and resolution in a prompt manner
• Take orders and ensure accuracy in the data presented
• A social professional who is outgoing and is looking to join a great team environment

Qualifications

• Minimum 1 year+ experience in a customer service setting, ideally in flooring distribution
• A passion for detail, structure, and getting things right the first time
• Bilingual (English required; French a plus)
• Confident communication skills-both written and verbal
• Highly organized with a knack for managing competing priorities
• Proficient in Microsoft Office, AS400 experience a plus
• Bonus - Training in Customer Service or Administrative Services

Education
Training in Customer Service
Additional Information
Date Posted: October 24, 2025
Job Type: On-Site, Permanent, Full-Time
Industries: Building Products
Job Categories: Admin Support
Manages Others: No
Required Travel: No
Relocation Assistance: No
Keywords:
Learn More About the Recruiter
Gian Mele
Gian has over 15 years' experience as a sales and marketing consultant in the food service and manufacturing industries. He has familiarized himself with various technical areas associated with the industry. Though his focus has been on manufacturing and technical positions he has access to a variety of professionals and experts throughout the industry.
How to Apply
Please click on the "Apply" button located elsewhere on this job posting (preferred) or email your resume to:
About Stoakley-Stewart Consultants
Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
What are we known for and how do we help?

• Helping talented professionals secure new, exciting and rewarding career opportunities
• Treating each unique individual with professionalism, respect and integrity
• Meeting your distinct needs by matching you with the right corporate culture

Skills Required