Job Description

Description
Customer Relations Executive
Mississauga
$42-46K
Hybrid - one day a week work from home
The Customer Relations Executive is responsible for providing pleasant, professional, and knowledgeable customer service in a timely manner. The Customer Relations Executive must service all inbound customer inquiries, schedule pick ups, track packages/mail, set up/maintain customer accounts and provide customer report as needed
Responsibilities
Must be able to multitask and adapt to changing situations
Maintain strong organization, skills, and key attention to detail when communicating with customers via telephone, email, or face-to-face
Ensure all customer pick ups are complete completed daily
Ensure all customer reports an internal paperwork is complete completed daily
Ensure all linehauls are tracked on a daily and weekly basis; any outstanding linehauls are to be action and reported
Handle customer complaints/inquiries within 24 hours to ensure customer satisfaction
Create customer cases to record, work on, and resolve all inquiries
Utilize various tools (i.e. TTINT, 17Track, EU Tracking, local postal tracking website etc) to investigate all customer track and trace issues (e-commerce & mail)
Monitor all POA reports and follow up on any issues that arise
Utilize the PowerBI tool to investigate customer flows
Be knowledgeable of our CRM tool and utilize it to its fullest
Assist the sales and marketing department with new customer set up; provide login details and assist customers with inquiries etc
Collaborate with various departments as needed
All other side duties by customer relations manager
Qualifications
Minimum one year of customer service representative experience or in related field
Working knowledge of customer service, and a service related environment
Must have excellent computer skills and strong, communication, (verbal, and written) skills
High degree of confidence when communicating via the telephone/email
Ability to empathize and listen actively
Must be responsive, be able to adapt to changing situations, and handle/resolve problems effectively
Ability to work independently, be proactive, and a have problem solving approach
Excellent communication, skills, technical acumen, and analytical/investigative skills, leadership, skills, and time management skills
Strong ability to understand business and customer needs, prioritize, and problem solve
Must be a team player, organized, detailed oriented, able to multitask, innovative, self-directed, and have a strong sense of urgency
Apply for this great position as a Customer Relations Executive today!
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Skills Required