Job Description

Big Al's is currently seeking experienced and highly motivated candidates to fill a

Full-Time

position at our Mississauga Location/Store. The available position is:

Customer Service Representative (CSR)

Location

: Mississauga, ON.

For more than 40 years, Big Al's Aquarium Services has offered customers one of the widest selections of aquariums, aquarium furniture, and supplies on the market. Our mission is to deliver professional service and top-quality products to enthusiasts at all levels of experience. In recent years, we have also broadened our offerings to include products for dogs, cats, birds, reptiles, and small animals.

Position Description:

Are you a passionate and knowledgeable aquarium enthusiast who enjoys helping others? Do you have a love for all things aquatic? If so, we want to hear from you!

The successful candidate will be responsible for driving sales, performing general maintenance, and providing exceptional support to customers.

Responsibilities

Report directly to the Livestock Manager Carry out general maintenance tasks related to aquariums and the aquarium hobby Assist customers in person and over the phone by identifying and meeting their needs Handle and resolve customer concerns or complaints

Qualifications

Previous experience in retail and customer service Strong team player with the ability to work well under pressure Comfortable in a fast-paced environment Skilled at building rapport with customers Strong organizational and time management abilities Detail-oriented and able to stay focused on tasks Industry knowledge is an advantage, but not required Flexible with scheduling and available to work outside regular store hours as needed Full-time availability: minimum of 35 hours per week across 5 days, including at least one weekend shift
Job Types: Full-time, Permanent

Pay: From $17.60 per hour

Work Location: In person