Job Description

Customer Service Representative - APPS Transport Group

APPS Transport Group currently has an opening for a

Customer Service Representative

(Monday to Friday shift). Reporting to the

Customer Service Manager

, this individual will collaborate with various departments to meet customer commitments.

Job Responsibilities:

Respond to customer inquiries via

telephone and email

promptly and professionally. Track and trace

pickups and deliveries

(locally & Westbound). Book

pickup appointments

and accept

EDI orders

. Work closely with

dispatch, CS Payables, sales reps, dock, and OSDR

to accommodate customer needs. Handle

special requests

based on customer requirements. Enter

real-time notes

into probills as events occur. Retrieve and provide

PODs/BOLs

as needed. Monitor

dock reports

and follow up with customers on potential shipment delays. Notify customers of

delays

for outbound containers moving Westbound. Coordinate with

West terminals

to ensure smooth operations. Manage

Command Pages

and update

customer portals

. Perform other

administrative and support duties

as required.

Requirements:

2+ years of experience

in a customer support role with a strong motivation to assist customers and resolve issues.

Transportation industry experience

is an asset. Ability to handle

stressful situations

professionally and diplomatically. Strong

problem-solving skills

and

excellent interpersonal skills

. Proficiency in

MS Word, Excel, and Outlook

(experience with

TruckMate

is an asset). Strong

verbal and written communication skills

. Highly

organized

, detail-oriented, and able to

multi-task

under time-sensitive conditions. Proactive with

initiative and confidence

in internal and external communication. Completed

post-secondary education

is an asset. Ability to

sit for extended periods

.
APPS Transport Group is committed to accessibility and ensures that our recruitment and hiring process complies with the

Accessibility for Ontarians with Disabilities Act (AODA)

.

Job Types: Full-time, Permanent

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Employee stock purchase plan Extended health care Life insurance On-site gym On-site parking Tuition reimbursement Vision care
Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: In person