Job Description

Company Overview

Crane Creations Theatre Company is a not-for-profit professional theatre based in Mississauga, dedicated to advancing the creation and promotion of professional theatre.

Summary

We are seeking a

Customer Service Representative

to join our dynamic team at Crane Creations Theatre Company. In this role, you will be the first point of contact for our patrons, providing exceptional service and support while promoting our theatre productions. Your contributions will be vital in enhancing the overall experience for our audience.

Eligibility Requirements

This position is funded through the

Young Canada Works

program. To be eligible, applicants must:

Be between 15 and 30 years old at the start of employment Be a Canadian citizen or permanent resident Be legally entitled to work in Canada Been a student in the previous semester and intend to return to studies after the YCW position

Responsibilities

Serve as the primary contact for customer inquiries via phone, email, and in-person Provide information about upcoming shows, ticket sales, and events Assist customers with ticket purchases and upselling additional services or merchandise Handle customer complaints and resolve issues promptly and professionally Maintain accurate records of customer interactions and transactions Collaborate with team members to ensure a seamless customer experience

Requirements

Proven experience in customer service or a related field Excellent verbal and written communication skills in English; bilingualism is an asset Strong analytical skills with the ability to assess customer needs effectively Comfortable with data entry and maintaining accurate records Ability to work collaboratively in a team-oriented environment
Job Types: Full-time, Casual

Pay: $18.00 per hour

Expected hours: 30 per week

Schedule:

Every Weekend
Work Location: In person

Expected start date: 2025-07-28