Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our customers, ensuring their needs are met with professionalism and care. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various customer inquiries effectively.

Duties

Respond promptly to customer inquiries via phone, email, and chat. Utilize effective phone etiquette to create a positive customer experience. Analyze customer needs and provide appropriate solutions or escalate issues as necessary. Engage in upselling opportunities while maintaining a focus on customer satisfaction. Maintain accurate records of customer interactions through data entry. Support multilingual customers by providing assistance in both English and Spanish when needed. Collaborate with team members to improve service delivery and resolve customer concerns.

Experience

Previous experience in customer service or sales is preferred but not mandatory. Strong communication skills, both verbal and written, in English; proficiency in Spanish is a plus. Ability to analyze information quickly and make sound decisions based on customer needs. Familiarity with data entry processes A positive attitude with a willingness to learn and adapt in a fast-paced environment.
Join us in delivering outstanding service and making a difference for our customers!

Job Type: Full-time

Pay: From $17.20 per hour

Expected hours: 30 per week

Work Location: In person