Job Description

Robert Half is seeking a Customer Service Representative for our client located in Niagara, ON. This candidate will be responsible for building solid customer relationships, answering customer inquiries, problem solving and documenting communications.Duration: 3-6 month contract with possible extension/permanencyWorking Hours: Monday - Friday 8:30 am - 4:30 pm (35 hours/week)Remote: NoLocation: Niagara, ONResponsibilities:
- Provides customer service, on the telephone, through email, mail, fax, or online, to assist with payment arrangements, service requests, inquiries, balance inquiries, billing issues, payment issues, rate inquiries, e-bill set up, pre-authorized payment and equal payment plans, and any other account inquiries.
- Escalates complex issues or concerns to the supervisor, as necessary.
- Coordinates and processes customer account activities to include setup, finalization, transfers, refunds, collection of account, disconnection and reconnection of service and miscellaneous trouble calls in accordance with established company policies.
- Ensures all documentation is accurate and complete to process overdue final bills for collection to a third party collection agency.
- Reviews, adjusts, documents and verifies customer accounts to assist in the collection of payments for electricity.
- Processes service orders, work tickets and relevant documentation to assist with reconnects, disconnects, reminders and final bill reminders.
- Processes customer correspondence received by email, mail, fax or online, to ensure all issues or concerns are documented within the required OEB regulated response time.
- Organizes and maintains the filing system for all correspondence to track and store data and documentation to allow for easy retrieval of information.- Customer service and office administrative skills
- Sound written and verbal communication skills
- Solid understanding of Customer Relationship Management (CRM) systems
- A consistently positive approach to your work that is rooted in a businesslike professionalism
- Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Strong problem-solving skills
- Comfort and confidence when interacting with internal and external partners and clients/customers
- Hands-on knowledge of MS Office Suite
- No stranger to performing extensive research to resolve complex customer inquiriesIf you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service \'champion\', we want to hear from you. Submit your resume today!Robert Half is the world\'s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.\xc2\xa9 2024 Robert Half. By clicking \xe2\x80\x9cApply Now,\xe2\x80\x9d you\'re agreeing to Robert Half\'s Terms of Use.Robert HalfRobert Half est la premi\xc3\xa8re et la plus grande firme de solutions de gestion des talents sp\xc3\xa9cialis\xc3\xa9es au monde, qui met en relation des chercheurs d\'emploi hautement qualifi\xc3\xa9s avec des opportunit\xc3\xa9s au sein de grandes entreprises. Nous offrons...

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