Job Description

Company:

Robert Half is representing a specialized chemical and ingredient company that distributes to the North American market. This organization has a long history and they have earned their reputation in chemical distribution through unwavering integrity, tailored customer service, and enduring partnerships. The headquarters are in the peel region of Ontario, and they also maintain a nationwide presence with warehousing partners in key cities.

Role Overview:

As a Customer Service Representative, you\'ll serve as a cornerstone in delivering efficient, top-notch service to our valued clientele, both internal and external. Your responsibilities encompass handling customer inquiries and orders, orchestrating seamless coordination with various departments, and ensuring meticulous record-keeping.

Key Responsibilities:

1. Exemplary Customer Service:

- Promptly address customer inquiries.

- Efficiently receive, document, confirm, and process complex chemical orders.

- Ensure accurate and timely order entry while providing real-time updates on service progress, timelines, potential delays, and cost estimates.

- Collaborate closely with Sales, Accounting, Logistics, and Purchasing teams to swiftly resolve issues.

- Furnish timely responses to customer queries regarding product details, sales quotations, order status, and shipment tracking.

- Maintain meticulous records within our system

- Allocate inventory materials as needed to fulfill customer orders.

2. Supporting Sales and Other Functions:

- Act as a crucial liaison between external Sales Representatives and our warehouse teams.

- Investigate and proficiently resolve reported order discrepancies.

- Serve as a point of contact with home office personnel on behalf of Sales Representatives.

- Coordinate with our Logistics team to arrange seamless shipments.

- Address credit-related matters in collaboration with the Accounting Department.

- Collaborate closely with the Commercial team concerning pricing and product availability.

- Keep the Purchasing team informed about Purchase Orders.

- Foster continuous communication with Sales and various departments to ensure enduring customer satisfaction.

3. Additional Responsibilities:

- Undertake special projects as assigned by the Customer Service Supervisor.

- Monitor open orders on a daily basis.

- Proactively send Certificates of Analysis prior to material receipt.

- Identify and spearhead operational process enhancements.

If you are a detail-oriented professional with robust communication skills and a steadfast commitment to delivering excellence in customer service, we encourage you to consider applying. As a Customer Service Representative, your role will be pivotal in furthering the organization\'s mission to provide exceptional service and cultivate enduring customer relationships.

Requirements:

- Strong customer service and office administrative skills

- Enthusiastic attitude and an engaging businesslike approach

- Basic knowledge in computer software programs and office equipment

- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

- Adeptness in Issue Purchase

- Foundational knowledge in Enter Purchase

- Background working with Purchasing Activities

- Customer Specifications experience desired

- Earlier work involving Inbound Shipments

- Prior experience with Direct-Customer-Facing

- Customer Support experience required

- Adeptness in Customer Quotes

- Knowledge of order entry

- Demonstrated knowledge of Customer Satisfaction

- Customer Shipments experience highly desired

- Previous experience working with Resolve Customer Complaints

- Generate Purchase experience highly desired

- General familiarity with customer invoices

- External Customers experience preferred

- Comprehension of Resolve Customer Service

- Order entry experience

- Practical knowledge of Customer Contracts

- Good understanding of International Shipments

- Resolve Customer Issues experience highly valued

- Experience with Superior Customer Service

- Purchase Orders experience highly preferred

- Practical knowledge of Purchase Agreements

- Hands-on experience with Internal Customers

- General familiarity with Process Purchase Requisitions

- Demonstrated knowledge of Process Purchase

- Foundational knowledge in customer service

- Strong familiarity with Customer Transaction

- Proficiency in Crea

...

te Purchase

- Proven experience going the extra mile to solve complex customer inquiries via extensive research

- 2+ years\' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

- Familiarity with Customer Relationship Management (CRM) systems

- Proficiency with Microsoft Office applications

- Excellent communication skills (written and verbal)

We are looking for a service \'champion\' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don\'t hesitate to contact us today

Robert Half is the world\'s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.

\xc2\xa9 2023 Robert Half. By clicking \xe2\x80\x9cApply Now,\xe2\x80\x9d you\'re agreeing to Robert Half\'s Terms of Use.

Robert Half

Robert Half is the world\'s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting,...

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