Job Description

If you are looking to join one of Canada\xe2\x80\x99s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America\xe2\x80\x99s Most Engaged Workplaces, we want the best to join our team.

easyfinancial is one of Canada\xe2\x80\x99s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no.

We are looking for our next innovative and self-motivated Customer Service Representative to support our existing team. Come work for a growing company that will ensure you will have the tools to be successful!

No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.

What\xe2\x80\x99s in it for you:

Benefits and Perks package which goes beyond your base salary:

• Financial

• Monthly incentive plans
• Base Pay: $17/hr + monthly bonus
• RRSP and Employee Share Purchase Plan matching
• Health & Lifestyle

• Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
• 5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days
• Onsite Gym
• Perks

• Perkopolis employee discount program
• Employee discounts on furniture, electronics, and appliances
• easyloans \xe2\x80\x93 employees have access to loans at lower interest rates
• Tuition Assistance Program
• State of the art Office
• Games Room
• Free Employee Parking
• Recognition

• Opportunities for monthly, quarterly, and annual awards
• Leadership development programs \xe2\x80\x93 over 75% internal promotion rate!

As a Customer Service Representative, you will:

• Create superior customer experiences by responding, listening, engaging and understanding the needs of current and potential customers and matching their needs to our lending solutions.
• Taking inbound calls to resolve customer inquiries while demonstrating compassion and empathy
• Accurately enter data, follow scripts, maintain records and handle high call volumes in a fast-paced environment.
• Live our value proposition of providing access, relief and respect to the cash and credit constrained consumer
• Through superior product knowledge and your influence skills engage with customer to retain product or service by following a prepared script and process capitalize on cross-sell and up-sell product opportunities by paying attention to customer need
• Experience servicing customers in a multi \xe2\x80\x93 channel environment, phone, chat, email, social media
• Understanding and striving to meet or exceed call center metrics while providing excellent customer service.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.
• Skill in the use of computer and telephone-related software, with basic knowledge of Microsoft Office, internet and intranet search tools, and call center technologies.

What you need to work with us:

• Experience in a customer-facing measured work environment considered an asset
• 1-2 years\xe2\x80\x99 Experience in a call center environment is an asset
• Excellent written and oral communication skills with the ability to create memorable customer experiences
• Achievement and results-oriented with a positive attitude
• Empathetic, compassionate and operate with integrity \xe2\x80\x93 really care for customers!
• Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs
• Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. Candidates must provide schedule flexibility to ensure that the location\xe2\x80\x99s hours can be covered to meet our customer\xe2\x80\x99s needs \xe2\x80\x93 details by location will be discussed in the interview process.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

goeasy