Job Description

Presentation du poste

Nous recherchons un representant du service client devoue et enthousiaste pour rejoindre notre equipe dynamique. A ce poste, vous serez le premier point de contact pour nos clients et leur offrirez un service et une assistance exceptionnels. Vos principales responsabilites comprendront la reponse aux demandes des clients, la saisie des commandes et la facturation. Vous serez egalement responsable de la gestion administrative et de certaines taches comptables. Le/La candidat(e) ideal(e) possedera d'excellentes competences en communication, un don pour la resolution de problemes et une capacite a gerer ses taches.

Responsabilites

Repondre rapidement aux demandes des clients par telephone et par courriel . Maitriser la saisie de donnees pour saisir les commandes, facturer et assurer le suivi des expeditions. Gestion des documents Collaborer avec les membres de l'equipe pour gerer les excedents de travail. Assistance au responsable du service client si necessaire.

Qualifications

La maitrise de l'anglais et du francais est requise, tant a l'oral qu'a l'ecrit. Excellentes competences en saisie de donnees et souci du detail. Excellentes aptitudes a la communication et a l'usage du telephone. Une experience prealable en service client dans le secteur alimentaire est un atout. Capacite a analyser les besoins des clients et a proposer des solutions sur mesure. Engagement a offrir un service client exceptionnel dans un environnement dynamique. Connaissances de la suite Microsoft Office (principalement Excel/Outlook). Diplome d'etudes secondaires ou equivalent ; une experience pertinente est un atout.
Nous sommes une petite entreprise du secteur alimentaire avec nombreuses annees d'experience. Nous developpons notre presence et recherchons une representante du service client. Vous serez directement rattachee aua la responsable du service client. Ce poste est tout sauf ordinaire : de nouveaux defis a relever et des possibilites d'evolution. Si vous recherchez une entreprise familiale et un defi, ce poste est fait pour vous. Rejoignez notre equipe en tant que representante du service client et votre contribution aura un impact significatif sur l'experience de nos clients !

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Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, entering client orders and invoicing. There will also be paper management along with some accounting tasks. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to manage their tasks

Responsibilities

Respond promptly to customer inquiries via phone and email using proper etiquette. Utilize data entry skills to key in orders, invoice and follow through on shipments. Document management Collaborate with team members to deal with spill over from their extra work. Assist customer service manager when required

Qualifications

Proficiency in English & French is required; both spoken and written. Strong data entry skills with attention to detail. Excellent phone etiquette and communication skills. Previous experience in customer service in the food industry is a plus. Ability to analyze customer needs and provide tailored solutions. A commitment to providing outstanding customer service in a fast-paced environment. Knowledge with Microsoft Office Suite (mostly Excel/Outlook) High school diploma or equivalent; relevant experience is an advantage.
We are a small business in the food industry with many years of experience. We are expanding our reach and looking for someone to join our customer service team. You will report directly to the customer service manager. This position is anything but an ordinary day. Always new challenges to overcome and possibility to grow. If you are looking for a family-oriented company and something challenging, this position is for you. Join our team as a Customer Service Representative where your contributions will make a meaningful impact on our customers' experiences!

Job Type: Full-time

Pay: From $26.00 per hour

Benefits:

Casual dress Dental care Disability insurance Extended health care On-site parking Paid time off
Work Location: In person