Job Description

About Us:

Ventmere is a fast-growing e-commerce start-up specializing in online marketing and global online sales. We leverage the latest web-based technologies and platforms to maximize our presence across major marketplaces worldwide. Join a dynamic team where your contributions directly impact customer experience and business growth.

Responsibilities:

Respond to customer inquiries via email, phone, and chat in a timely and professional manner. Manage and resolve tickets on Zendesk (or similar platforms). Make informed decisions on returns, refunds, and warranty claims. Identify product issues and communicate feedback to manufacturers. Suggest improvements to enhance the efficiency and quality of customer service processes. Work independently and manage high volumes of customer interactions effectively. Gain a thorough understanding of product functionalities and provide troubleshooting guidance to customers.

Qualifications:

Strong communication skills and a friendly, professional personality. Excellent phone and email etiquette. Fluent in English (written and spoken), Mandarin is a plus. Prior customer service experience preferred, especially in e-commerce. Ability to learn quickly and adapt to new products, tools, and platforms.
Job Types: Full-time, Permanent

Pay: From $17.60 per hour

Expected hours: 40 per week

Benefits:

Casual dress Dental care Extended health care On-site parking Paid time off Store discount Vision care
Experience:

Customer service: 2 years (preferred)
Location:

Markham, ON L3R 1A3 (required)
Work Location: In person