The main function of this role is to provide quality service to our policyholders, Regional Offices, and other departments within the Head Office, as well as working with our US counterparts. In this role, you will solve customer issues, help achieve customer's expectations and handle all customer-facing service procedures, documenting policies and standards and set clear customer goals. The employee will learn all the company policies, procedures, products, customer support systems and learn how to service customer inquiries.
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