FB Canada Express is currently seeking a highly motivated and detail-oriented
Customer Service Representative
to join our dynamic logistics team. This role is ideal for someone passionate about delivering excellent service in a fast-paced, team-based environment. You'll play a key role in supporting clients and ensuring a seamless experience from inquiry to delivery.
Fluency in Mandarin or French is required for this position.
Key Responsibilities
Serve as a primary point of contact for customer inquiries via phone, email, and in person
Process customer orders accurately and provide real-time shipment updates
Use Microsoft Office tools (Word, Excel, Outlook) to maintain records and generate reports
Follow up with customers to confirm satisfaction and offer further support
Collaborate with internal teams-operations, logistics, and sales to ensure service quality
Address customer concerns with professionalism and resolve issues promptly
Participate in team meetings to provide feedback and contribute to service improvements
Qualifications
Strong verbal and written communication skills in English
Fluency in Mandarin or French is required
Proficient in Microsoft Office (especially Outlook, Excel, and Word)
Excellent organization and time management skills
Problem-solving mindset and a proactive approach to customer service
Strong interpersonal skills and a collaborative attitude
Experience
Minimum
2 years
of experience in a customer service or administrative role
Experience in logistics, transportation, or e-commerce environments is preferred
Education
Post-secondary education in a related field is preferred but not required
What We Offer
Supportive and inclusive work environment focused on collaboration, respect, and career growth
Comprehensive benefits package, including health, dental, and vision coverage
FB Canada Express is an equal opportunity employer, committed to fostering a respectful, inclusive, and accessible workplace. We welcome applicants of all backgrounds and are dedicated to supporting our employees' well-being and professional growth. If you require accommodation during the recruitment process, please let us know. We will work with you in accordance with the
Accessibility for Ontarians with Disabilities Act (AODA)
and applicable human rights legislation to meet your needs.
Job Type: Full-time
Pay: $19.00-$21.00 per hour
Expected hours: 40 per week
Benefits:
Company events
Dental care
Extended health care
On-site parking
Vision care
Schedule:
8 hour shift
Monday to Friday
Experience:
Customer service: 2 years (preferred)
Language:
French (preferred)
Mandarin (preferred)
Work Location: In person
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