Job Description

Job Summary

We are seeking a professional and customer-oriented Customer Service Representative to join our team! In this vital role, you will be the frontline ambassador for our company, delivering exceptional support and service to our diverse clientele. Your energetic approach and strong communication skills will help foster positive relationships, resolve inquiries efficiently, and ensure customer satisfaction at every touchpoint.

Responsibilities

Engage with customers via phone, email, and chat to address inquiries, provide product information, and resolve issues promptly. Provide accurate and timely information regarding products, services, and policies Investigate and resolve customer concerns while ensuring a positive customer experience Document customer interactions and maintain accurate records in internal systems Adhere to company procedures, service standards, and quality guidelines Collaborate with internal teams to support service improvements and customer satisfaction

Qualifications

High school diploma or equivalent (post-secondary education is an asset) Previous experience in a customer service or client-facing role preferred Strong verbal and written communication skills in

French and English

Proficiency in standard office software and experience with CRM systems. Strong organizational skills, attention to detail, and problem-solving abilities Professional demeanor with the ability to work effectively in a fast-paced environment Demonstrated analysis skills to identify customer needs. Ability to handle multiple tasks efficiently while maintaining attention to detail in Join us as a Customer Service Representative where your energy, communication prowess, and dedication will drive memorable customer experiences! We value your contribution in creating positive interactions that build lasting relationships and support our company's growth.
Nous sommes a la recherche d'un(e)

representant(e) du service a la clientele

professionnel(le) et oriente(e) vers la satisfaction client afin de se joindre a notre equipe a Montreal. La personne retenue offrira un service de qualite, repondra efficacement aux demandes des clients et representera l'organisation avec courtoisie et professionnalisme.

Responsabilites

Repondre aux demandes des clients par telephone, courriel, clavardage ou autres canaux Fournir des renseignements exacts concernant les produits, services et politiques Traiter et resoudre les demandes ou problematiques des clients de maniere efficace Documenter les interactions et assurer la mise a jour des dossiers clients Respecter les procedures internes, les normes de service et les standards de qualite Collaborer avec les equipes internes afin d'ameliorer l'experience client
Profil recherche

Diplome d'etudes secondaires (etudes postsecondaires : un atout) Experience en service a la clientele ou dans un poste similaire (un atout) Excellentes habiletes de communication, a l'oral et a l'ecrit, en

francais et en anglais

Aisance avec les outils informatiques et les logiciels de bureau (CRM : un atout) Sens de l'organisation, souci du detail et bonnes capacites de resolution de problemes Attitude professionnelle et capacite a evoluer dans un environnement dynamique
Ce que nous offrons

Remuneration concurrentielle Formation complete et encadrement a l'entree en poste Environnement de travail professionnel et collaboratif Possibilites d'avancement et de developpement de carriere Avantages sociaux, le cas echeant

Type d'emploi :

Temps plein

Salaire :

45 000 $ a 50 000 $ par annee

Avantages :

Assurance dentaire Stationnement sur place Assurance vision

Lieu de travail :

Mode hybride (teletravail et presentiel) a Laval, QC H7P 5Z7

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits:

Dental care On-site parking Vision care
Work Location: Hybrid remote in Laval, QC H7P 5Z7