Job Description

Galien is the exclusive distributor of Bauerfeind products in Canada. Bauerfeind is a German-based company that offers a full range of innovative supports, orthoses, medical compression stockings and orthopedic orthoses to help individuals maintain and regain healthy lives. We are currently looking for an experienced Customer Service representative for our growing online sales. Experience working with amazon or shopify is considered an asset. If you are dedicated and ambitious, Galien is an excellent place to grow your career.

Tasks and duties:

Act as the company gatekeeper. Resolve customer complaints via phone and email. Greet customers warmly and ascertain problem or reason for calling. Assist customers with placement of orders, refunds, or exchanges. Use telephones to reach out to customers and verify account information. Create and maintain professional relationships with clients in order to establish trust between Galien and its clients. Provide support to sales representatives by placing sample and promotional orders for their clients. Also informing them about client concerns and issues. Inform customers about Galien's return policies, and issue customer return postal labels. Assist in placing replenishment inventory orders

Key Responsibilities:

Provide exceptional customer service via email, live chat, and phone. Assist customers with product inquiries, order status, returns, exchanges, and refunds. Troubleshoot technical issues related to our website and order processing. Collaborate with internal teams, including shipping and inventory, to resolve customer issues in a timely manner. Process customer feedback and suggest product or service improvements to the relevant teams. Maintain detailed and accurate records of customer interactions. Ensure that all communications are professional, courteous, and in line with company policies.

Requirements:

Prior experience in customer service or e-commerce preferred. Strong written and verbal communication skills. Comfortable with using customer service platforms, e-commerce tools, and postal software. Ability to work independently and as part of a team in a fast-paced environment. Excellent problem-solving skills and a customer-centric mindset. Tech-savvy with a basic understanding of online shopping platforms and order management.

Required experience

Fully bilingual(english and french) spoken and written

Experience in e-commence considered an asset

Experience with amazon and shopify preferred

Experience in data entry

Minimum of 3 years experience in similar position

Excellent customer service orientation

Good prioritization and organizational skills

Meticulous attention to detail

Strong team player

Sports and exercise medicine knowledge preferred

Job Types: Full-time, Permanent

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits:

Dental care Extended health care
Work Location: In person