Job Description

About Us:

Uppercuts Barbershop Ltd. is a well-established barbershop known for our exceptional service and welcoming environment. We are committed to providing a top-notch experience for our clients, and we are expanding our team to continue delivering excellence.

Job Summary

We are seeking a Customer Service & Sales Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer issues and selling products or services.

Responsibilities

- Handle incoming customer inquiries via phone, email, or chat

- Provide accurate information about products and services

- Process orders, returns, and exchanges

- Upsell products to increase revenue

- Resolve customer complaints in a professional manner

- Perform data entry to update customer records

- Analyze customer feedback to improve services

Qualifications

- Excellent communication and interpersonal skills

- Strong customer service orientation

- Proficiency in English; multilingual or bilingual proficiency is a plus

- Ability to navigate computer systems with ease

- Experience in sales or upselling preferred

- Familiarity with phone etiquette and call handling procedures

Join our team

Job Offer: Customer Service Representative

Company: Uppercuts Barbershop Ltd.

Locations: Maple Ridge ,Langley (Walnut Grove) & Surrey

Position: Full-Time or Part-Time Customer Service Representative

Position Overview:

We are seeking enthusiastic and responsible individuals to join our team as Customer Service Representatives. This role is pivotal in ensuring our clients receive outstanding service from the moment they walk in until their appointment ends.

Key Responsibilities:

- Greet clients warmly and manage appointment scheduling.

- Address client inquiries and resolve any issues effectively.

- Maintain a clean and organized front desk area.

- Assist with product sales and promotions.

- Collaborate with barbers to ensure smooth operations and client satisfaction.

Qualifications:

- Excellent communication and interpersonal skills.

- Strong organizational abilities and attention to detail.

- Previous customer service experience is preferred but not required.

- Ability to work both independently and as part of a team.

- Flexibility to work various shifts, including weekends.

What We Offer:

- Competitive hourly wage.

- Flexible scheduling options (full-time or part-time).

- Positive and supportive work environment.

- Opportunities for career growth within the company.

If you are passionate about delivering exceptional service and are eager to contribute to a dynamic team, we would love to hear from you.

How to Apply:

Please send your resume and a brief cover letter to [email address] with the subject line "Customer Service Representative Application - [Location]." Indicate your preferred location (Maple Ridge, Langley, surrey) and your availability (full-time or part-time).

Join us at Uppercuts Barbershop Ltd. and be a part of our commitment to excellence!

Uppercuts Barbershop Ltd. is an equal opportunity employer.

Job Types: Full-time, Part-time

Pay: $17.40-$20.00 per hour

Expected hours: 20 - 40 per week

Additional pay:

Commission pay Tips
Schedule:

8 hour shift Evening shift Every Weekend Holidays Monday to Friday Morning shift
Education:

Secondary School (preferred)
Experience:

Call center: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: In person