Job Description

Description
We are currently hiring for a Customer Service Representative in Kitchener! If you are interested, please apply to this ad.
Position: Customer Service Representative
Location: Kitchener, ON N2G 4X8- Fully On-Site (no hybrid options)
Hours: Monday to Friday, 9:00AM - 6:00PM
Salary: $45,000-$47,000 (Unilingual) OR $50,000 (Bilingual)
Key Qualifications:
Minimum 2 years of recent customer service experience (order management, account management, or call centre).
Strong communication skills and professional energy.
Comfortable with computers and eager to learn. Prior CRM experience is an asset but not required.
Bilingual candidates are an asset.
Post-secondary education in Business, Marketing, Commerce, or 1-2 years of relevant customer service experience (or equivalent combination).
Responsibilities:
Handle inbound customer service requests via phone, email, and chat.
Manage billing inquiries, returns, order entry, and adjustments.
Provide quotations and support customers throughout the transaction process.
Research and expedite customer orders.
Accurately process data and documentation.
What We Look For:
Positive service attitude and strong interpersonal skills.
Professional accountability and the ability to influence others.
High frustration tolerance, integrity, and strong problem-solving skills.
Desire and potential to advance into higher responsibilities within the company.
Additional Information:
This role offers paid educational opportunities and professional development programs.
How to Apply:
Please apply to this ad and one of our Recruiters will call you.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
The pay transparency policy is available here:
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Skills Required