Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer support. This role involves engaging with clients, addressing inquiries, and ensuring a positive experience for all customers. Multilingual candidates are encouraged to apply, as we value diverse communication skills that enhance our service offerings.

Responsibilities

Provide outstanding customer service Handle inbound and outbound calls to assist customers with their inquiries. Maintain accurate records of customer interactions and transactions using data entry skills. Resolve customer complaints effectively while ensuring client satisfaction. Utilize Microsoft Office and other computer applications to manage customer information and documentation. Assist in sales initiatives by promoting products or services during customer interactions. Demonstrate excellent phone etiquette and communication skills in every interaction. Collaborate with team members to improve overall client services and support processes. Conduct analysis of customer feedback to identify areas for improvement.

Experience

Previous experience in a call center or customer service environment is preferred. Bilingual or multilingual capabilities are a plus, enhancing our ability to serve diverse clientele. Proficiency in data entry and computer skills, particularly with Microsoft Office applications. Strong typing skills to ensure efficient documentation of customer interactions. Experience in cash handling is beneficial for roles involving payment processing. Excellent analysis skills to assess customer needs and provide tailored solutions. Join us in delivering exceptional service that makes a difference!
Job Type: Part-time

Pay: $17.20-$38.50 per hour

Expected hours: 20 - 40 per week

Benefits:

Discounted or free food Flexible schedule Store discount
Work Location: In person