Job Description

Job Overview:

We are looking for a dynamic, friendly, and adaptable individual to join our team as a

VR & Cafe Specialist / Customer Service Representative

. This unique role will involve providing exceptional customer service and guiding guests through immersive virtual reality experiences at

NextGen VR Arena

, while also serving delicious desserts and bubble tea at

Sugar & Ice

, our in-house dessert cafe.

We are especially interested in candidates who have

experience or a strong interest in marketing and social media

. This role offers the opportunity to contribute creative ideas to help promote our brand, events, and experiences across digital platforms.

Key Responsibilities:

At NextGen VR Arena:

Assist Guests with VR Experiences: Guide customers through virtual reality setups, explain the technology, and ensure they have an exciting and safe experience. Customer Support: Answer questions, recommend games, and ensure a fun and immersive visit. Troubleshooting: Help resolve basic tech issues quickly and efficiently. Maintain Equipment: Check and upkeep VR headsets and related gear. Safety and Cleanliness: Monitor for safe usage and maintain a sanitary space.

At Sugar & Ice Cafe:

Serve Desserts & Bubble Tea: Take and prepare orders based on menu offerings. Customer Service: Offer a welcoming attitude and helpful recommendations. Maintain Cleanliness: Keep workspaces and dining areas tidy and organized. Handle Payments: Use the POS system for transactions and receipts. Food Preparation: Assist in creating appealing, high-quality desserts and snacks.

Cross-Functional Responsibilities:

Team Collaboration: Work seamlessly with both VR and cafe staff. Promote Both Experiences: Encourage cross-visitation between the VR arena and cafe, especially during promotions or events.

Marketing Engagement

: Assist with or contribute ideas for social media content (e.g., TikTok, Instagram), help with event promotion, and support brand outreach efforts. Upselling & Customer Engagement: Enhance the guest experience with personalized suggestions and upselling techniques.

Qualifications:

Previous Experience: Background in customer service, food & beverage, or tech is a plus. Training will be provided. Customer-Focused: Friendly, communicative, and enthusiastic about great service. Tech-Savvy: Comfortable with learning and using VR equipment. Multitasking: Can juggle responsibilities between VR and cafe roles. Detail-Oriented: Keeps workspaces clean and service top-notch. Physical Stamina: Can stand for long periods and lift up to 25 lbs. Flexibility: Willing to work varied shifts, including nights, weekends, and holidays.

Marketing/Social Media Savvy

: Familiarity with digital marketing, content creation, or managing social media accounts is a strong asset.

Desired Traits:

Passion for technology, gaming, and creating memorable experiences. Love for desserts, bubble tea, and social customer interaction. Creative mindset with an eye for social trends and brand promotion. Positive team player with a can-do attitude.

Compensation:

Competitive hourly wage ($17.20-$21.00 per hour) Opportunities for growth in both VR and food service--plus potential for involvement in marketing and brand initiatives.

Job Types:

Full-time, Part-time

Job Types: Full-time, Part-time

Pay: $17.20-$21.00 per hour

Benefits:

Dental care Extended health care Paid time off
Work Location: In person