Customer Service Representative
Job Description
CARO Analytical is an environmental and food testing laboratory, and the home of charismatic scientists driven to make the world safer and healthier. Whether it's helping clean up contaminated sites, ensuring clean water for Canadians, or supporting food safety programs, CARO delivers the critical data that drives impactful change.
Guided by our core values--'We've Got Chemistry,' 'Big Picture Sidekicks,' and 'Ahead of the Curve'--we foster a workplace that values collaboration, curiosity, and continuous improvement.
Join CARO if you're ready to bring your authentic self, embrace curiosity, and lead your own journey of development. In return, we are committed to cultivating a work environment where your ideas and growth matter, one where you are given the opportunity to thrive and have a meaningful impact on the world around you.
DESCRIPTION
: Customer Service Representative- Kelowna, BC(Full Time)As a Customer Service Representative for CARO Analytical Services' growing laboratory network, your main responsibilities will include:
Client Facing
Greet walk-in clients and receive incoming samples. Responding to incoming client calls and emails.
Work Order Tasks
Work order login and Sample labelling. Confirm COC discrepancies with Account Manager or Client (as needed). Sending Login notification to clients promptly. Updating work orders with additional analysis and/or revisions
Logistics
Receiving incoming samples from couriers and assisting walk-in clients. Shipping - return coolers, interoffice shipments, sublet. Complete bottle order Requests on WooCommerce and use it for tracking/preparing/packing order and shipping on-time.
QUALIFICATIONS:
Science degree or previous work in a laboratory is an asset. Genuine dedication to customer care/service. Ability to prioritize and multitask in a very fast-paced environment. Experience working with Microsoft Office for quick and accurate data entry.
Job Type: Full-time
Pay: From $19.00 per hour
Experience:
customer service or data entry: 1 year (preferred) working in a laboratory: 1 year (preferred)
Work Location: In person
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Job Detail
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Job IdJD2677006
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKelowna, BC, CA, Canada
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EducationNot mentioned