Job Description

Customer Service Representative

GlassMasters Autoglass- Kelowna, BC

Starting Wage: $19.00 - $24.00/ Hour

Monday - Friday (Occasional Saturday)

Hours vary depending on season

Job Type: Full-Time/ Permanent

About GlassMasters:

At GlassMasters, we're not just a company; we're a tight-knit community of innovators who thrive on creating opportunities every day. We value individuals who embody humility and ambition, self-motivated professionals with an unquenchable thirst for success, and those who understand the value of emotional intelligence and being people smart. With locations in Alberta, Saskatchewan, British Columbia, and our latest store in Winnipeg, we're blazing a trail of success.

Position:

GlassMasters is looking for a Customer Service Representative to play an integral role in our store. In this role, you will be responsible for customer service, sales, operations, personnel leadership and ensure all targets are met or exceeded for GlassMasters. In this role, you will be responsible for customer service, sales and operations as well as backend duties in the shop.

Responsibilities

Maintain exceptional customer service

Assist management with increasing sales and profitability, meeting location KPIs

Develop and maintain retail and account customer relationships

Assist branch manager with sales, cost of sales and labour targets

Help manager with accounts receivable

Control store inventory and supply levels

Pick up and deliver vehicles from accounts

Perform rock chip repairs

Assist back end staff with shop duties and operations

Other duties as required.

Requirements:

Valid Class 5 Driver's License with good driving record

Criminal record check

Availability to work weekends

Solid work ethic and ability to deliver exceptional customer service

Ability to manage multiple priorities simultaneously

Displays a can-do attitude

Provides a positive role model for all staff

Ability to work in a fast-paced environment

Excellent communication skills

Promotes a high-performance culture by helping manager set clear expectations, and creating a strong team environment

Knowledge of retail and business systems (e.g. POS, web-portals, inventory management, excel, word)

Professional Appearance

Ability to work long hours

Post-secondary education is an asset

Benefits:

Ability to earn bonuses

Growth potential to move into more senior management positions

Company events

Comprehensive benefits package

RRSP/ TFSA Program

On-site free parking

Store discounts

Schedule:

Day shift - Monday to Friday

Weekend availability

Overtime required!

Will vary depending on season

Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Benefits:

Company events Dental care Employee assistance program Extended health care On-site parking Paid time off RRSP match Store discount Wellness program
Experience:

Retail : 1 year (required) Customer service: 1 year (required) Mechanical knowledge: 1 year (preferred)
Language:

English (required)
Licence/Certification:

Driver's License (required)
Work Location: In person