Job Description

Customer Service Representative

Job ID 2023-2473 # of Positions 1 Job Category Operations

Overview

POSITION OVERVIEW

As the first point of contact with our Members, the Customer Service Representative is a critical part of the FBC team. They demonstrate a positive energy and consistently provides exceptional customer service to FBC Members.

If you appreciate growth and training opportunities, thrive on building relationships and helping others, and want to develop your career in tax and accounting, then this is the role for you.

Please note that this position will report directly in person to our Kelowna, BC branch office.

KEY RESPONSIBILITIES

Our successful candidate will:

• Provide exemplary customer service to FBC Members
• Collaborate with other team members/departments to manage and exceed Member expectations
• Prepare, review and file confidential documents, reports and other correspondence materials

QUALIFICATIONS

Education and Experience

• 2+ years of front-line customer service experience

KNOWLEDGE, SKILLS and ABILITIES

• Excellent written and verbal communication skills with well-developed telephone skills
• An aptitude for learning
• Superior organizational skills
• Superior time management skills with the ability to multi-task and prioritize appropriately
• A working knowledge of MS Office

WHY FBC?

FBC Provides the Following:

• You will be eligible to participate in the following Benefits plans

• Medical, Dental, Life and Long-Term Disability
• Employee and Family Assistance Program
• Employee Referral Bonus
• Employee Member Discounts
• Health Spending Account
• Matching Savings
• Matching Giving
• Provides a competitive salary
• Comprehensive training and development and a supportive environment to ensure success in your career
• Career stability with a company that has been providing tax & bookkeeping services for 70+ years (and we all know taxes are not going away any time soon)

At FBC, we pride ourselves on working hard and producing excellent work while maintaining a respectful and professional work environment. We are sure that FBC is a place you will be proud to work at!

APPLY TODAY!

Sprott Shaw College