Job Description

About Broadview Nursing Centre

Broadview Nursing Centre is a dedicated long?term care facility committed to delivering compassionate, resident?centred care in a warm, supportive environment. We believe in treating every resident with dignity, respect, and kindness. As we continue to grow and enhance our services, we are seeking a motivated Customer Service Representative to help maintain excellent communication with residents, families, and staff.

Position Summary

As a Customer Service Representative, you will play a key role in fostering positive relationships between the nursing centre, residents, their families, and external stakeholders. You'll be the first point of contact for inquiries, concerns, and requests--ensuring they are handled promptly, professionally, and with empathy.

Key Responsibilities

Act as primary point of contact (in person, by phone, email) for residents, family members, and external contacts Respond to general inquiries, provide information about services, policies, and schedules Receive, document, track, and follow up on complaints, concerns, or requests--ensuring resolution in a timely manner Escalate complex or sensitive matters to management or appropriate departments Maintain accurate records of communications, service requests, and resolutions using our database or CRM system Collaborate with nursing, administrative, and care teams to ensure coordinated responses and consistent messaging Prepare routine correspondence, memos, and notices for distribution Assist with scheduling appointments or meetings between families and staff when requested Support reception backup duties, such as greeting visitors, directing calls, and general administrative support as needed Promote a positive, resident? and family?oriented service culture

Qualifications & Skills

Secondary school diploma or equivalent; post?secondary education or training in communications, administration or related field is an asset Prior experience (1-2 years) in customer service, client relations, or a healthcare/supportive services setting preferred Exceptional verbal and written communication skills in English Strong interpersonal skills: empathetic, patient, able to handle sensitive or emotional situations with tact Good problem solving and conflict resolution capabilities Excellent organizational skills, time management, and attention to detail Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning new software systems Ability to maintain confidentiality and professionalism at all times Flexibility to occasionally adjust hours or provide coverage during peak times or special events

What We Offer

A supportive team environment in a caring healthcare setting Opportunities for professional growth and training Meaningful work making a difference in the lives of residents and their families Collaborative culture and open communication
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Part-time

Pay: $19.20-$23.52 per hour

Expected hours: 40 per week

Work Location: Hybrid remote in Perth, ON K7H 1N9