Job Description

Position: Customer Service Representative

Department: Customer Service Department and Quality Control Department
Type: Full Time - Permanent: Monday-Friday and Saturday-Wednesday schedules available


Why work at RCT?

• Onboard training is roughly 6-10 weeks in office. We offer a flexible working from office (2-3 days a week) and home opportunity once training is completed (with strong attendance 95%, performance, and technology concerns at home.)
• Hourly rate increase after successfully completing 3-month and 6-month probationary periods. Thereafter, eligible to participate in performance management reviews.
• Opportunity to support the vulnerable sector and make a difference in someone\xe2\x80\x99s life.
• Not a sales environment; we focus on call quality and accuracy.
• Work in an inclusive culture, with a supportive and diverse team and have access to management who really care.
• Participate in recognition programs, service awards, office events and other celebrations.

Position Responsibilities:

• Answer incoming customer inquiries and engage with clients in a friendly and professional manner while actively listening to their concerns
• Record and modify customer information within the database
• Offer support and solutions to customers in accordance with the company\'s customer service policies
• Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
• Other duties as requested

Position Qualifications:

• High school diploma or equivalent (GED)
• Minimum of 1-year customer service experience
• Excellent verbal and written communication skills
• Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)
• Friendly, patient, empathetic, dependable and self-motivated
• High ability to pleasantly and professionally converse with clients on the phone, transfer information accurately into company software and maintain high accuracy
• Ability to work independently and as part of a team (both in person and remotely)
• Ability to multi-task and high ability to operate in a busy environment
• Flexible to work 40 hours a week between the hours of 6:00am and 11:30pm and occasional weekends. Currently hiring for both Monday-Friday and Saturday-Wednesday schedules.

AutoLux Ltd. o/a Rapid City Transportation has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers. We have over 300 employees, with the main office located in Pickering, Ontario.


Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Quality Control teams, and to further add to our dynamic company culture.


Thank you for your application. Only candidates selected for interview will be contacted.


AutoLux Ltd. o/a Rapid City Transportation is committed to accessible employment practices which are compliant under AODA and support equal opportunity. If you require any accommodation throughout the recruitment process, please advise Human Resources. All personal information is collected and stored under the authority of PIPEDA.