Pfaff Leasing/Driveway Finance Corporation Canada (DFCC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance!
Customer Service Representative needed!
Location:
Woodbridge, ON. (Hybrid)
Pfaff Customer Service Representative I
The Pfaff Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems.
Responsibilities
Handle inbound from customers in a Call Center environment while delivering quality service
Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
Prepare documents as needed to fulfill customer requests
Educate and counsel customers on account terms
Maintain and ensure accurate, up-to-date customer account information
Forward delinquent accounts to the appropriate Collections Team for account management
Other duties as assigned
Skills and Qualifications
Previous telephone customer service experience preferred
Ability to perform accurate data input into a variety of software
Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone.
Strong attention to detail
Sense of urgency
Excellent communication
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Competencies
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
* Thrives on a team, stays positive, lives our values
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Job Detail
Job Id
JD2789552
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Woodbridge, ON, CA, Canada
Education
Not mentioned
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Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.