Job Description

Cochrane is located in the breathtaking Bow Valley corridor in the foothills of the Rocky Mountains in southern Alberta. With a population of over 37,000 people, and growing steadily every year, Cochrane is a thriving town, surrounded by world-famous ranch country. Our western heritage is reflected in the Town's architecture and our friendly people. The Town of Cochrane welcomes innovative and skilled individuals to join our team of over 250 employees.



Are you an experienced customer-service professional looking for a role where you can consistently apply your skills in a stable and supportive environment? We are seeking a Customer Service Representative I (CSR I) who values dependability and consistency in their work. Your excellent customer service skills will represent Cochrane at both the RancheHouse and The Station at Cochrane Crossing! This position is ideal for someone who takes pride in delivering high-quality service every day and appreciates a steady, well-structured role.

As a key contributor, the Customer Service Representative I is responsible for providing excellent customer service both in-person and over the telephone, answering all inquiries and referring residents to other departments when necessary. The CSR I will use good judgment to answer questions and assist with providing information to facilitate the most effective route to the source of information for the inquiry. The CSR I has a broad knowledge of staff functions, the business unit scope of work, and related forms. This is a role that requires flexibility whilst juggling competing priorities.

We are looking for someone with excellent customer service skills, professional and friendly communication who maintains confidentiality in all interactions. You are organized and time-management focused with an ability to prioritize and adapt to a changing pace and environment.

We are looking for someone who values reliability and consistency in their work. This role is ideal for an individual who takes pride in steady, high-quality service and thrives in a structured, predictable environment. This is the role for you if you are someone who values customer service and wants to make this CSR I role your career!

If you want to make a difference in our community and have excellent customer service experience in an office environment, we welcome your application for our Customer Service Representative I.

Why should you consider working for us?

Our employees enjoy many perks including competitive public sector pay, comprehensive health and dental benefits package, professional learning and development opportunities and the opportunity to work with other talented municipal professionals.

As an organization, Cochrane has a focus on investing in people. This is not a boring municipality. We are growing into an organization with a focus on transparency, critical thinking, curiosity, reflection and innovation. We support experimentation as part of the growth process and strive for continuous improvement. We are municipal employees, and we are accountable to all the residents of Cochrane. Want to be a part of this exciting time?



What You'll Be Doing:

• Warm Welcomes: Greet visitors with a smile and direct them where they need to go.
• Problem Solver: Handle complex matters and streamline processes related to Animal Licensing and more.
• Document Master: Ensure all procedures are well-documented for a positive and consistent customer experience.
• Info Guru: Provide valuable information about all Town services and collaborate with various departments.
• Support Hero: Be the go-to for reception support, accounts payable, taxes, and permitting processes.
• Mail Maestro: Manage the flow of incoming/outgoing mail, courier packages, and electronic mail.
• Money Handler: Process payments, balance the terminal, and prepare daily bank deposits with ease.
• Animal Licensing Pro: Complete and improve the licensing process.
• Supply Savvy: Keep the office stocked and running smoothly.


Who We're Looking For:

• Experienced: At least 1 year in customer service or an office environment.
• Team Player: Strong work ethic and positive attitude.
• Accounting Ace: Basic accounting and cash handling skills.
• Customer Service Star: Excellent troubleshooting skills and a knack for helping others.
• Tech-Savvy: Experience with Diamond software is a plus.
• Detail-Oriented: Strong attention to detail and proven data entry skills.
• Patient and Persuasive: Great at conflict resolution and influencing others.
• Innovative: Keen on new technology and best practices.
• Certified: Certificate in office administration or equivalent.
• Knowledgeable: Familiar with the FOIP Act.


We are committed to providing a healthy and safe work environment for all our employees. You will take reasonable care to protect your health and safety and that of others present at worksites, perform work safely, follow all relevant health and safety legislation, directives and procedures and attend all identified orientations and training.

Join us in making Cochrane a welcoming place for everyone. If this sounds like you, we can't wait to meet you!

• Qualified individuals are encouraged to submit your resume, and a letter stating how your experience match the required qualifications, skills and abilities for this position.
• All qualified candidates will be requested to complete an online suitability survey
• Applications for this position will be accepted until 9pm MST February 23rd, 2025 at www.cochrane.ca/jobs


We thank all applicants for their interest, however only those selected for an interview will be contacted. All applicants must be legally entitled to live and work in Canada.



Land Acknowledgement



In the spirit of reconciliation, we acknowledge that we live, work and play on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut'ina, the Iyaxe Nakoda Nations, the Metis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.